Customer Service Representative

Airtron Heating & Cooling HVAC; Columbia Station (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Airtron Heating & Cooling HVAC seeks a Customer Service Representative to support operations by handling inquiries, scheduling, and coordinating with field teams. The role involves processing payments, managing service plans, and assisting with installations and customer communications.

Ideal candidates will have a high school diploma or GED, 2–4 years in office settings serving customers, and proficiency with Excel, Word, and Outlook.

Qualifications

• High School Diploma or GED required; college coursework recommended.
• 2–4 years of office experience handling customer inquiries.
• Proficient in Microsoft Excel, Word and Outlook (1+ year).
• Clear communication in English, both written and verbal.
• Valid driver’s license required; overtime and weekend hours possible.

Responsibilities

• Answers phones, schedules customers, and assists with inquiries.
• Provides customer service relating to sales, promotions, installations, and communications.
• Processes credit card transactions, service plans, refunds, and scheduling.
• Performs data entry via emails, texts, and other tools to route resources.
• Addresses customer claims and complaints per consumer laws and company policy.
• Maintains good customer relations and supports location initiatives.

Skills

Customer service mindset

Excellent written and verbal comunicat

Team player

Fast-paced work

Attention to detail

Education

High School Diploma or GED

College coursework (preferred)

Tools

Excel

Word

Outlook

Job description

The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.Essential Duties/Responsibilities*:Answers phones, schedules customers and assists customers with any/all inquiries.Provides customer services relating to sales, sales promotions, installations and communications.Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.Follows location initiatives and proactively informs and educates customers.Makes recommendations and in some cases develops improvement plans in response to customer surveys.Follows all company policies and procedures, including but not limited to safety.Other duties as assigned.**Minimum Requirements: **High School Diploma or GED.2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.Must be able to communicate in English effectively, both verbally and in writing.Valid driver's license required.Ability to work overtime with little notice*;*weekends hours may occasionally be required.**Preferred Qualifications: **Completed college course work.Additional Knowledge, Skills and Abilities:Customer service mindset.Ability to work independently and as part of a team.Excellent written and verbal communication skills.Able to work in a fast-paced environment.Strong organizational skills, attention to detail and the ability to multi-task.Willingness to learn and be a part of a team.Positive attitude and a team player.Related work experience may be substituted for educationAbility to build positive relationships with customers, both internal and external.Willingness and ability to work collaboratively with all levels of the organization.Safety mindset and acceptance of a safety culture.Onsite- Open office environment.Fast-paced environment.***Working Conditions:Physical Requirements:Must be able to lift/move up to 20 pounds frequently.Frequently performs tasks requiring bending at the waist, kneeling or crouching.Must be able to adhere to long periods of standing, walking or sitting.Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.Ability to express or exchange ideas by means of the spoken word to impart oral information to others.Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.