Customer Service Representative

FYZICAL Therapy & Balance Centers; Collegeville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Collegeville, PA is seeking a Client Care Specialist who will be the first smile patients see and the reassuring voice they hear on every visit.

You will manage scheduling, patient communication, insurance verifications, EMR records, and front desk duties while delivering outstanding service in a fast-paced, team-driven clinic.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented with strong organizational abilities.
• Experience in customer service or healthcare administration preferred.

Responsibilities

• Greet patients with warmth and professionalism.
• Schedule appointments and confirm via phone, email, and text.
• Verify insurance and explain benefits to patients.
• Maintain accurate patient records in the EMR system.
• Support billing and administrative tasks as needed.
• Collaborate with therapists and referral sources.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Team collaboration

Tools

EMR system

Scheduling software

Microsoft Office

Excel

SharePoint

Job description

Be the Heart of Our Patient Experience

At FYZICAL Therapy & Balance Centers, we are changing lives every day through physical therapy, balance treatment, and wellness services. As a Client Care Specialist, you will be much more than a receptionist. You will be the first smile patients see, the reassuring voice they hear, and a vital part of their healing journey.

We are looking for an energetic, compassionate, and highly organized individual who enjoys helping people, building relationships, and creating exceptional experiences. If you thrive in a fast-paced environment, love connecting with others, and take pride in delivering outstanding customer service, we'd love to meet you.

Why You'll Love Working With Us

• Make a meaningful difference in people's lives every day.
• Join a supportive, team-focused culture where your contributions matter.
• Build lasting relationships with patients and healthcare providers.
• Enjoy opportunities for growth, learning, and professional development.
• Work in a positive and uplifting environment centered on health and wellness.

What You'll Do

As our Client Care Specialist, you will create an exceptional experience for every patient from their first phone call to their final visit.

Patient Experience & Front Desk Excellence

• Welcome every patient and visitor with warmth, professionalism, and enthusiasm.
• Create a positive, memorable first impression that reflects the FYZICAL brand.
• Anticipate patient needs and deliver exceptional customer service.
• Maintain a welcoming, organized, and professional clinic environment.

Scheduling & Patient Communication

• Schedule appointments using the FYZICAL care model.
• Confirm appointments and proactively communicate with patients via phone, email, and text.
• Manage cancellations, rescheduling, and therapist notifications accurately and efficiently.
• Build strong relationships with patients through clear and compassionate communication.

Insurance & Administrative Support

• Complete patient intake and maintain accurate records in our EMR system.
• Verify insurance benefits and manage authorizations.
• Explain insurance benefits and patient financial responsibilities with confidence and professionalism.
• Assist patients with understanding treatment coverage and payment expectations.
• Support billing and insurance resolution efforts as needed.

Collaboration & Team Support

• Communicate effectively with therapists, physicians' offices, and referral sources.
• Support clinic operations and contribute to a positive team culture.
• Stay current on company workflows, procedures, and best practices.
• Pitch in wherever needed to help patients and teammates succeed.

What We're Looking For

Required Qualities

• Passion for delivering outstanding customer service.
• Strong communication and relationship-building skills.
• Positive attitude with a genuine desire to help others.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask while maintaining accuracy.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively.

Preferred Experience

• 1+ year of experience in customer service, healthcare, medical office administration, hospitality, or a related field.
• Experience with scheduling software, EMR systems, Microsoft Office, SharePoint, and Excel.
• Knowledge of insurance verification and healthcare administration is a plus, but we are willing to train the right candidate.

Success in This Role Looks Like

• Patients consistently describe you as friendly, helpful, and welcoming.
• Schedules are accurate, organized, and optimized.
• Insurance authorizations and patient records are completed correctly and on time.
• Therapists and teammates view you as a dependable and proactive partner.
• Every patient interaction reflects the compassionate and professional care that defines FYZICAL.

Schedule

Monday through Friday, primarily between 8:00 AM and 5:00 PM.

Occasional evening or weekend coverage may be required based on clinic needs.