Customer Service Representative

Real Alloy; Coldwater (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

REAL ALLOY in Michigan is seeking a skilled Customer Service professional to coordinate production, shipping, and receiving, and to ensure data accuracy in our systems. You will enter work orders, track inventory, and support toll customers with timely settlements.

The role emphasizes data integrity, cross-functional collaboration, and reporting to management. Candidates should have strong math and analytical skills, solid Excel abilities, and a track record of improving processes in a

Qualifications

• Associates degree required or equivalent years of experience.
• 4–7 years in customer service within manufacturing preferred.
• 2+ years in business/process improvement.
• Strong communication, problem solving and multitasking abilities.
• Proficiency in Microsoft Office; experience with Oracle preferred.

Responsibilities

• Work order entry and data coordination for production, shipping and receiving.
• Manage inventory and recovery issues.
• Verify production results in Oracle and report to toll customers promptly.
• Prepare settlement deductions and send to Metal Champion for approval.
• Transmit settlements and invoices to AP; report to suppliers.
• Record inbound/outbound loads in BEST Logistics system.
• Schedule inbound/outbound loads, invoices shipments, and maintain reports.
• Communicate with customers and support management with weekly/monthly reports.

Skills

Communication

Analytical skills

Multi-tasking

Microsoft Office

Oracle

Education

Associates degree or equivalent experience

Tools

Oracle

BEST Logistics

Job description

Overview

REAL ALLOY is the market leader in third-party aluminum recycling and specification alloy production. Headquartered in Cleveland, Ohio, we have 16 plants strategically located across the United States, Mexico, and Canada. We convert aluminum scrap and by-products into reusable aluminum metal for a growing number of applications across various industries. We are ideally positioned to respond to the needs of an increasingly recycling-conscious world. Advanced technologies enable us to process a large variety of scrap and dross and reduce the amount of residual waste from aluminum manufacturing that would otherwise end up as landfill.

Overview

REAL ALLOY is the market leader in third-party aluminum recycling and specification alloy production. Headquartered in Cleveland, Ohio, we have 16 plants strategically located across the United States, Mexico, and Canada. We convert aluminum scrap and by-products into reusable aluminum metal for a growing number of applications across various industries. We are ideally positioned to respond to the need of an increasingly recycling-conscious world. Advanced technologies enable us to process a large variety of scrap and dross and reduce the amount of residual waste from aluminum manufacturing that would otherwise end up as landfill.

Responsibilities

Come join our Customer Service Team.

We are responsible for the coordination, entry, and reporting of all production, shipping and receiving activities. We track and record critical data that feeds critical business systems. The information we provide keeps our business on track and supports the Management Team ensuring details are accurately represented in data collection systems.

Core Accountabilities

• Work order entry
• Manage inventory and recovery issues
• Verify approved production results in Oracle and report to toll customers on a timely basis
• Prepare settlement deduction report for purchased scrap and send settlements to Metal Champion for approval
• Transmit approved settlements/invoices to AP & report settlements to suppliers
• Metal receipts entry- purchase & toll.
• Inbound and outbound load scheduling
• Invoices shipments
• Outbound load list creation
• Report inbound receipts to Toll customers on a timely basis.
• Paperwork creation for shipping
• Enter and update inbound/outbound loads in BEST Logistics system.
• Redirect Finished Goods.
• Customer communication and support.
• Prepare, reconcile and send weekly and monthly reports to customers and management.
• Additional tasks as needed.

Qualifications

• Associates degree required or equivalent years of experience.
• Minimum 4-7 years' experience in customer service role, manufacturing industry experience preferred.
• 2 or more years' working knowledge in business and process improvement.
• Ability to effectively communicate, solve problems, and multi-task. Must be able to influence and work with all levels of employees.
• Very strong mathematical and analytical skills required.
• Excellent interpersonal, written and verbal communication and organizational skills are essential.
• Highly motivated, goal oriented, ethical and challenge driven.
• Proven ability to function successfully with minimal supervision.
• Proficiency in all Microsoft Office products. Experience with Oracle preferred.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

Equal Opportunity

REAL ALLOY is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.