Customer Service Representative

Paycom - ATS; Cleveland (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with match

Health and vision insurance

Dental insurance

AD&D and life insurance

PTO with rollover

Referral bonus

Job summary

Meritum Energy Holdings in Cleveland, OK is hiring a full-time Customer Service Representative. You will assist customers, process orders, and support the team during peak periods while maintaining accurate customer records.

Qualifications include a high school diploma and at least 2 years in customer service; petroleum/propane industry experience is a plus. Excellent communication and problem-solving skills are required.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Experience in high-volume phone environments is a plus.

Responsibilities

• Assist customers by phone, email, or in person with product information.
• Enter orders for products or services accurately.
• Support peak periods with higher call and order volume.
• Resolve customer questions and, if needed, route to specialists.
• Update and maintain customer records with care.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Problem solving

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details: Level: Experienced, Job Location: OK CLEVELAND - CLEVELAND, OK 74020, Position Type: Full Time, Education Level: High School, Job Category: Customer Service, Who We Are

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas, and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

Why Join Us?

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance
• Company paid dental insurance
• Company paid AD&D and life insurance
• Paid time off with rollover hours
• Referral bonus programs

Job Summary:

Cleveland Petroleum, a Meritum Energy Holdings company in Cleveland, OK, is looking for a full-time Customer Service Representative to join our team! The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. Our Customer Service team is committed to Service, Efficiency, and Safety.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Supports the team during peak winter months by handling increased call, order, and delivery request volume
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned

Qualifications: Education and Experience:

• High school diploma or equivalent (required)
• Minimum two (2) years of customer service experience
• Experience in high-volume phone call settings (preferred)
• Experience in the petroleum or propane industry (preferred)

Skills/Abilities:

• Excellent interpersonal, communication, and problem-solving skills
• Service-oriented with the ability to resolve customer concerns
• Proficient computer skills, including Microsoft Office Suite, and the ability to quickly learn and use new software

Physical Requirements:

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 20 pounds as needed to safely assist with duties around the plant
• Must pass pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at [phone].

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era, or any other characteristic protected by federal, state, or local law.