Customer Service Representative

Ccffamilyofbrands; Clarksville (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

E-learning modules

Cross-brand training

Leadership development

Advancement opportunities

Educational reimbursement

Medical coverage

401(k) plan

Life & AD&D

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Job summary

TitleMax in Clarksville, TN is seeking a Customer Service Representative to help people in the community access the financial solutions they need and to provide exceptional in-store experiences. You’ll play a pivotal role in a high-performance environment by processing transactions and building connections with a diverse customer base.

You’ll receive hands-on training and development as we invest in your long-term success, with the opportunity to advance within a fast-growing, profits-driven

Responsibilities

• Process transactions (check cashing, money transfers, and customer payments) and provide in-store servicing.
• Build connections with our diverse customer base and deliver exceptional customer experiences.
• Benefit from hands-on training, coaching, and development to support long-term career growth.

Job description

Your Opportunity

Customer Service Representative

TitleMax

Clarksville, TN

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer

Compensation

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details