Customer Service Representative

Suburban Pest Control | Offering Proactive Pest Control Services; City of Yonkers (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and holidays

Dental and vision insurance

401(k) plan

Job summary

Suburban Pest Control is seeking a motivated Customer Service Representative to join our team in the Manhattan area. The role focuses on following up with leads, building relationships, and closing sales via phone and email.

We offer a full-time position with a competitive hourly rate of $23–$25 plus commissions, plus benefits. The CSR helps ensure client satisfaction and drives revenue while working independently within a supportive team.

Qualifications

• GED or equivalent with 3–4 years of stable work experience, including 2 years in sales.
• Strong communication and problem-solving abilities.
• Familiarity with CRM and sales processes.

Responsibilities

• Engage with customers via phone and email in a sales and service capacity.
• Meet or exceed individual sales goals.
• Use our CRM to create and send proposals.
• Follow up on quotes and ensure agreements are completed.
• Close sales efficiently and professionally.
• Review and reconcile sales reports.
• Identify and pursue new sales opportunities.

Skills

Sales experience

Customer service

Communication

Education

GED or equivalent

Tools

CRM

Phone system

Job description

We’re Hiring! Join Our Team as a Customer Service Professional for the Manhattan.

About The Job

• Customer Service Representative.
• Suburban Pest Control.
• Full-Time - $23-$25/hour + Commission.

Suburban Pest Control is looking for a motivated, friendly, and goal-driven Customer Service Representative (CSR) to join our team! If you're passionate about helping customers, enjoy solving problems, and are excited by the opportunity to drive results, we’d love to hear from you.

About The Role

As a CSR, you'll play a key role in growing our business by:

• Following up with leads.
• Building relationships with potential customers.
• Closing sales via phone and email.
• You’ll also provide top-tier customer support, making sure our clients feel valued and informed every step of the way.

Key Responsibilities

• Engage with customers via phone and email in a sales and service capacity.
• Meet or exceed individual sales goals.
• Use our CRM to create and send proposals.
• Follow up on quotes and ensure agreements are completed.
• Close sales efficiently and professionally.
• Review and reconcile sales reports.
• Identify and pursue new sales opportunities.

What We’re Looking For

• Someone who loves talking on the phone and offering solutions.
• A problem-solver with a positive, “can-do” mindset.
• Clear, friendly communicator who connects easily with others.
• Able to work independently while contributing to a team.
• GED or equivalent, with 3-4 years of stable work experience, including 2 years in sales.
• Solid understanding of basic sales and customer service principles.

Training & Support

We’ll set you up for success with:

• On-job training.
• CRM and phone system walkthroughs.
• Sales process guides.
• Access to videos and written SOPs.

Perks & Benefits

• Competitive salary: $23-$25/hour + commissions.
• Paid vacation and holidays.
• Dental and vision insurance.
• 401(k) plan.
• And more!

At Suburban Pest Control, we’re proud to be an Equal Opportunity Employer.