Customer Service Representative

PennEngineering®; City of Tonawanda (NY); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical & Dental

Parental Leave

401k Match

Paid time off

Tuition reimbursement

On the Job Training

Performance bonuses

Community volunteering

Talent referral bonus

Employee Centric Culture

Job summary

PennEngineering is seeking a Customer Service Representative to join our team in Tonawanda, NY. You will interact daily with customers, supporting order processing, reporting, and data maintenance to ensure high satisfaction.

Responsibilities include coordinating with Supply Chain and outside sales to align short- and long-term demand, maintaining portals/CRM, and contributing to continuous improvement in customer service processes.

Qualifications

• Bachelor’s degree preferred.
• 3–4 years of experience in sales/customer service.
• Automotive industry experience preferred.
• Proficient with Word, Excel and ERP/CRM systems.

Responsibilities

• Enter and acknowledge customer purchase orders.
• Expedite customer orders.
• Maintain/update information in customer portals.
• Prepare and send reports.
• Maintain contact with customers.
• Update CRM with contact information.
• Coordinate supply with Supply Chain to meet demand.
• Develop and maintain production forecasts.
• Support outside sales team and distributors.
• Provide timely delivery from the Sherex Global supply network.

Skills

Customer service

Sales

ERP/CRM systems

MS Word

Excel

Education

Bachelor’s degree preferred

Tools

ERP/CRM software

Microsoft Office

Job description

Position Summary

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

PennEngineering is seeking a motivated, excited, individual to be a part of the Customer Service Team. As the Customer Service Representative at PennEngineering, you’ll collaborate with teams that do truly amazing things. Join us as we build the future in Manufacturing and Engineering!

Perks And Benefits

• Medical & Employer Paid: Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Tuition reimbursement
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture

What You Will Do

The Customer Service Representative position is a critical job function within Sherex Fastening Solutions. This position interacts daily in a one-on-one manner with our customers. The position will support the daily operations, outside sales team, and requirements of the customer to achieve the highest level of customer satisfaction.

Essential Duties and Responsibilities

• Enter and acknowledge customer purchase orders.
• Expedite customer orders.
• Maintain/update information in customer portals/supplier portals
• Prepare and send reports as required.
• Maintain contact with customers
• Update any pertinent contact information in the CRM system.
• Meet with Supply Chain teams to coordinate supply with short term and long term customer demand.
• Update and maintain release schedules and production forecasts
• Participate in various projects (information gathering, lead support, distributor programs, etc) when necessary.
• Utilize our systems to provide the timely delivery of products from Sherex Global supply network.
• Keep the order dates and delivery dates in our system up-to-date and accurate.
• Study sales records and inventory levels of current stock to assist in developing strategic purchasing programs.
• Create and track Key Performance Indicators
• Assist in any way to control inventory levels and improve on inventory turnover rate.
• Foster harmonious working relations with all Supply Chain partners (Suppliers, Internal and External Customers).
• Evaluate and monitor contract performance to ensure compliance with obligations and to determine need for changes.
• Maintain and review computerized or manual records of item sales, purchases, costs, delivery, product performance, and inventories as required.
• Work with Sherex Outside Sales Team and Sales Representatives to maintain current business relationships and develop new projects with distributors and OEM’s.

Location

Tonawanda, New York

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor’s degree preferred.
• At least 3-4 years of experience in sales/customer service.
• Automotive industry experience preferred

Language Skills

• The ability to read and write in English, as well as maintaining records and creating reports for various purposes.
• Ability to effectively present information and respond to questions in one-on-one and group situations involving employees, suppliers and the public.

Mathematical/Analytical Skills

• Basic math skills, ability to use conversion formulas.

Other Skills And Abilities

• Basic mechanical aptitude.
• Strong computer skills including Word, Excel and ERP/CRM systems.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed written and oral instructions.
• Ability to deal with problems involving several variables in standardized situations.
• Ability to review data, draw conclusions and make suggestions based on data.
• Ability to work within timelines
• Ability to coordinate multiple departments to problem solve issues for customers in a timely manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, and other typical office activities. Specific vision abilities required by this job include close vision and the ability to focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment consists of a standard office environment. The temperature and noise levels in the work environment are moderate.