Customer Service Representative

Stewart Information Services Corp.; City of Schenectady (NY); On-site; USD 36,700 - 58,800; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase program

Paid time off

Health and wellness insurance options

Job summary

Stewart Information Services Corp. is seeking a Customer Service Representative in Schenectady, NY. This role involves promoting Stewart services and providing administrative support to sales teams, ensuring customer success while maximizing revenue.

The ideal candidate will possess a high school diploma and be equipped with customer service and basic communication skills. Competitive compensation and benefits package offered, along with a commitment to inclusivity and growth.

Qualifications

• 0-2 years of related work experience.
• Ability to resolve customer inquiries effectively.
• Experience in administrative support roles preferred.

Responsibilities

• Answer routine questions about products and services.
• Resolve customer inquiries or escalate concerns promptly.
• Perform various support functions to assist departmental processes.

Skills

Customer service skills

Basic communication skills

Education

High school diploma

Bachelor’s degree

Job description

## Customer Service RepresentativeApplylocations: USA NY Schenectady - 650 Franklin Sttime type: Full timeposted on: Posted Yesterdayjob requisition id: JR108069At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle# **Job Description****Job Summary**Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.### ### **Job Responsibilities*** Responsible for answering routine questions and issues about products and services from internal and external customers* Effectively resolves inquiries or escalates concerns in a timely fashion* Performs a wide range of support functions to assist in departmental processes* Follows clearly defined procedures to complete daily tasks and responsibilities* Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion* Uses basic communication skills to address internal and/or external clients and/or team members* Individual contributor working under direct supervision with little autonomy* Performs all other duties as assigned by management **Education*** High school diploma required; Bachelor’s preferred **Experience*** Typically requires 0-2 years of related work experienceEqual Employment Opportunity EmployerStewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].**Pay Range & Benefits**$36,700.00 - $58,800.00 AnnuallyThe base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts### About UsStewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.