Customer Service Representative I (MCS)

Stewart Title Company; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title Company in the United States is seeking a Customer Service Representative to promote Stewart services through sales and marketing activities, ensuring customer success and contributing to revenue growth.

The role provides administrative support to sales teams, handles routine product inquiries, and follows established procedures to resolve issues. High school diploma required; bachelor's degree preferred; 0–2 years experience. Benefits include health plans, PTO, and 401(k).

Qualifications

• Customer service experience or aptitude is required.
• Bachelor's degree is preferred but not required.

Responsibilities

• Answer routine questions about products and services from customers.
• Resolve inquiries or escalate concerns promptly.
• Provide administrative support to sales teams to aid selling and closing Stewart products.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Bachelor's degree (preferred)

Job description

At Stewart, we believe great companies are built by great people. That's why we're committed to creating an environment where talented professionals can do their best work, grow their careers and make a meaningful impact.

Our commitment to our people and workplace continues to earn national recognition. Stewart has been named one of Forbes America's Best Large Employers 2026 , a 2026 Real Estate Top Workplaces winner , and one of Forbes America's Best Employers for Women for the third consecutive year .

When you join Stewart, you're joining a company that invests in your success. We provide opportunities to develop your skills, expand your expertise and take ownership of your career journey. Because when our people grow, Stewart grows.

Our focus is on smart, sustainable growth - bringing together exceptional talent, investing in the tools and resources our teams need to succeed, and creating a workplace where people want to build their careers. We are committed to fostering an inclusive work environment that reflects the customers and communities we serve, where different experiences, perspectives and ideas are valued. You'll be empowered to bring your unique experiences, passion and skills to your work and help our company and the communities we serve continue to evolve and improve.

Together, we're working toward an ambitious vision: to be the premier title and real estate services company.

Stewart is a global real estate services company providing title insurance, settlement, underwriting and lender services through our family of companies. To learn more about Stewart and the opportunities ahead, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

MCS, part of the Stewart family of companies, is seeking a Customer Service Representative who promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.

Job Responsibilities

• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Education

High school diploma required; Bachelor's preferred

Experience

Typically requires 0-2 years of related work experience

Equal Employment Opportunity Employer

S tewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail] .

Benefits

• variety of health and wellness insurance options and programs
• paid time off
• 401(k) with company match
• employee stock purchase program
• employee discounts