Customer Service Representative

C1400 Stewart Title Guaranty Company - United States; City of Schenectady (NY); On-site; USD 36,700 - 58,800; Full time

Benefits offered by this job

Health and wellness insurance options

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

C1400 Stewart Title Guaranty Company in Schenectady seeks an individual to promote services through sales and marketing activities while providing operational support to sales teams. Key responsibilities include handling customer inquiries, resolving issues, and performing various departmental tasks.

The ideal candidate will possess a high school diploma, with a preference for a Bachelor’s degree, and typically have 0-2 years of related work experience. A competitive benefits package, including health insurance and a 401(k), is offered.

Qualifications

• High school diploma required; Bachelor’s preferred.
• Typically requires 0-2 years of related work experience.

Responsibilities

• Responsible for answering routine questions about products and services.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Performs a wide range of support functions to assist in departmental processes.

Education

High school diploma

Bachelor’s degree

Job description

Job Summary

Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.

Job Responsibilities

• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Performs a wide range of support functions to assist in departmental processes.
• Follows clearly defined procedures to complete daily tasks and responsibilities.
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion.
• Uses basic communication skills to address internal and/or external clients and/or team members.
• Individual contributor working under direct supervision with little autonomy.
• Performs all other duties as assigned by management.

Education

High school diploma required; Bachelor’s preferred.

Experience

Typically requires 0-2 years of related work experience.

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Pay Range & Benefits

Salary: $36,700.00 - $58,800.00 annually. The base salary range is a guide; actual offers will be based on the candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending on all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers a competitive benefits package including a variety of health and wellness insurance options, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.