Customer Service Representative

Talent Edge Recruiting; City of Poughkeepsie (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage (Aetna)

Dental and vision insurance

401(k) and profit-sharing

Job summary

Talent Edge Recruiting seeks Client Service Representatives to join its Personal Lines team in the Hudson Valley, NY area (Fishkill, Pawling, Poughkeepsie, Rhinebeck, Goshen). This full-time on-site role supports policy changes, quotes, renewals, cancellations, and coverage questions with carriers and sales staff.

CSR levels include CSR 1 (0–3 years) and CSR 2 (3–5 years with broader responsibilities). Competitive annual salary of $50,000–$65,000 plus benefits and training; schedule Mon–Fri,

Qualifications

• High school diploma or equivalent is required.
• Active Property & Casualty (P&C) license is required.
• CSR 1: 0–3 years of experience; CSR 2: 3–5 years of experience with broader responsibilities.
• Personal lines agency experience preferred for non-entry level candidates.
• Strong verbal and written communication skills essential.
• Customer-focused approach with ability to explain coverage clearly.
• Strong organization, attention to detail, and follow-through.
• Proficiency with computers, Word, Excel, and agency management systems.
• Experience with Applied Epic and multiple carriers is a plus.

Responsibilities

• Manage and service a portfolio of personal lines insurance accounts.
• Respond to client calls, emails, and in-person inquiries about coverage and changes.
• Prepare quotes, remarket existing policies, and coordinate with multiple carriers.
• Review cancellations and notices and act within timelines.
• Explain coverage options, exclusions, and exposures to clients.
• Maintain accurate documentation of client and carrier communications.
• Conduct client reviews to improve coverage and expand relationships.
• Support retention and new business by following up on prospects and referrals.
• Collaborate with producers and colleagues to deliver high-quality service.
• CSR 2: conduct reviews across assigned accounts; prepare quotes for non-personal lines; generate approx. five client referrals weekly.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Applied Epic

Agency management systems

Microsoft Word

Excel

Job description

Client Service Representative – Personal Lines Insurance

Location: Fishkill, Pawling, Poughkeepsie, Rhinebeck, or Goshen, NY

Compensation: $50,000–$65,000 annually, depending on experience

Schedule: Monday–Friday, either 8:30 AM–4:30 PM or 9:00 AM–5:00 PM, with a one-hour lunch

Work Arrangement: Full-time, on-site

About the Role

An established independent insurance agency is seeking Client Service Representatives to join its Personal Lines team. These positions are available at multiple Hudson Valley, New York, offices and offer opportunities for both entry-level insurance professionals and experienced client service specialists.

In this role, you'll help individuals and families manage their personal insurance needs, including policy changes, new quotes, renewals, cancellations, and coverage questions. You'll work closely with clients, insurance carriers, and internal sales professionals to deliver responsive service, maintain accurate records, and build lasting client relationships.

Candidates may qualify for either level based on their personal lines insurance experience:

• CSR 1: Entry-level professionals with 0–3 years of experience.
• CSR 2: Experienced professionals with approximately 3–5 years of experience, including broader account review responsibilities and referral development.

Key Responsibilities

• Manage and service a portfolio of personal lines insurance accounts.
• Respond to client calls, emails, and in-person inquiries regarding coverage, policy changes, and new business.
• Prepare insurance quotes, remarket existing policies, and coordinate with multiple insurance carriers.
• Review cancellations and termination notices, determine appropriate next steps, and take action within established timelines.
• Explain coverage options, exclusions, and potential exposures to help clients make informed decisions.
• Maintain accurate documentation of client and carrier communications.
• Conduct client reviews and identify opportunities to improve coverage or expand existing relationships.
• Support account retention and new business development by following up on prospects and requesting client referrals.
• Collaborate with producers and colleagues to provide consistent, high-quality service.

Additional responsibilities for CSR 2:

• Conduct reviews across all assigned accounts.
• Prepare quotes in support of non-personal lines producers.
• Proactively generate approximately five client referrals per week.

Qualifications

• High school diploma or equivalent.
• Active Property & Casualty (P&C) insurance license.
• For CSR 1, 0–3 years of experience is welcome; newly licensed candidates may be considered.
• For CSR 2, approximately 3–5 years of relevant personal lines insurance experience.
• Personal lines agency experience for candidates who are not entry-level.
• Strong verbal and written communication skills.
• Customer-focused approach with the ability to explain insurance coverage clearly.
• Strong organization, attention to detail, and follow-through.
• Comfortable using computers, Microsoft Word, Excel, and agency management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Experience with Applied Epic and working with multiple insurance carriers is a plus, but training is available.

Compensation and Benefits

• Competitive annual salary of $50,000–$65,000, based on experience.
• Potential first-year commissions for eligible new business and cross-selling activities.
• Medical coverage through Aetna, along with additional benefit offerings.
• Dental and vision insurance.
• 401(k) and profit-sharing plan.
• Virtual healthcare and wellness resources.
• Training and onboarding, including approximately 4–6 weeks of structured support.

Why Join This Team

Join an established independent insurance agency where client relationships, teamwork, and professional development matter. You'll have the opportunity to take ownership of your accounts, build valuable insurance expertise, and make a direct impact on client satisfaction and retention.

The agency encourages internal advancement, giving motivated team members opportunities to grow from CSR 1 to CSR 2 and potentially pursue account management, sales, or other roles within the organization. With a collaborative team environment, established training support, and multiple office locations, this is an opportunity to build a long-term career in insurance.