Customer Service Representative

reladynecareersplus; Chicago Heights (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

PTO & sick time

Growth opportunities

Training & leadership

Job summary

RelaDyne in Chicago Heights, IL is seeking a Customer Service Representative to be the main contact for order processing, inquiries, and service coordination, ensuring a smooth and positive customer experience.

The role focuses on timely communication with customers and internal teams, accurate order handling, invoicing support, and maintaining up-to-date records, with opportunities to grow and contribute to reliability across our network.

Qualifications

• High school diploma or equivalent; college preferred.
• Customer service or administrative experience.
• Strong communication and problem-solving abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer inquiries by phone and email in a timely, professional manner.
• Process and track customer orders accurately.
• Assist with invoicing, billing questions, and order status updates.
• Coordinate with sales, operations, and logistics to ensure timely delivery.
• Resolve customer concerns and escalate issues when needed.
• Maintain accurate customer records in company systems.
• Support general administrative tasks as needed.

Skills

Customer service experience

Administrative experience

Strong communication

Problem-solving

Multitasking & organization

Microsoft Office

CRM experience

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM

Job description

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.

We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

What You’ll Do

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and elevate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

What We’re Looking For

• High school diploma or equivalent (college preferred)
• Customer service or administrative experience
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with Microsoft Office; CRM experience is a plus

Why Join Us

• Competitive pay
• Comprehensive benefits package: medical, dental, and life insurance
• 401(k) with company match
• Generous PTO and sick time
• Opportunities to grow and develop your skills
• Supportive leadership and training

AtRelaDyne,you’llfind more than just a job-you’lldiscover a career with a company that valuespeople, teamwork, and growth.Apply today and join the team driving the future of reliability.

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Equal Opportunity Employer/Disability/Protected Veteran

RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources [e-mail]