Customer Service Representative

Copart Catastrophe Response Fleet, LLC; Chicago (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with company match

ESPP

EAP

Vacation & Sick pay

Paid Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative to deliver exceptional service to internal and external customers. The CSR will assist in obtaining vehicle releases from body shops and other locations, with potential expansion to chat and email support.

Qualifications include a High School diploma and strong communication skills. The role emphasizes accuracy, multi-tasking in a fast-paced setting, and professional presentation, with competitive hourly pay and standard benefits.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma required.
• Excellent customer service, written and verbal skills.
• Proficient with office equipment and MS Office.
• Typing speed 45 WPM.
• Ability to multi-task in a fast-paced environment.
• Professional appearance and strong problem-solving skills.

Responsibilities

• Obtain release of vehicles located at body shops, residences, or other locations.
• Provide exceptional customer service to internal and external Copart customers.
• Answer and place calls; support chat and email channels as needed.
• Meet performance metrics focused on knowledge, professionalism, and timely follow-ups.

Skills

Customer service

Written & verbal communication

Typing 45 WPM

Multi-tasking

Attention to detail

Proficient with MS Suite

Professional appearance

Bilingual (a plus)

Education

High School diploma

Tools

MS Suite

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Pay $20.03 - $22.58

Benefits Summary

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)