Customer Service Representative

Motion; Chesapeake (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Job summary

Genuine Parts Company is hiring a on-site Customer Service Representative in Chesapeake, VA. You will support customers by answering product inquiries, providing quotes, and entering orders via phone, email, or walk-in visits.

You will build relationships, manage inventory and shipping, expedite backorders, and assist with returns while aiming to maximize customer satisfaction. A high school diploma or GED and up to three years of related experience are typical requirements.

Qualifications

• Typically requires a high school diploma or GED and zero to three years of related experience or an equivalent combination.

Responsibilities

• Responds to basic customer inquiries regarding products and provides quotes.
• Handles order entry and places customer orders via telephone, fax, email, or walk-in.
• Negotiates sale and purchase prices within established parameters to influence gross profit.
• Builds customer relationships to drive repeat business and supports process improvements.
• Maintains inventory levels by sourcing items from branch, DC, or supplier inventories.
• Determines cost-effective shipping method for orders and expedites backorders when needed.
• May handle customer returns and coordinate with internal teams for resolution.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet search

Email

Job description

# Join the team making a genuine difference## Customer Service RepresentativeApply: On-Site: Chesapeake, VA, USA: Full time: Posted Today: R26\\_0000036713**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.