Customer Service Representative

Motion-fc011f52; Sharon Hill (Delaware County); On-site; USD 21,000 - 30,000; Full time

Job summary

Motion Industries in Sharon Hill, PA is seeking a Customer Service Representative to accurately fulfill orders and handle customer calls. You will enter orders, provide quotes, and support pricing within authorized parameters to maximize profit and customer satisfaction.

Requires a high school diploma or GED with 0–3 years of related experience; strong communication, reliability, and attention to detail are essential.

Qualifications

• HS diploma or GED plus 0–3 years of related experience.
• Strong communication and customer service skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders accurately and process orders by multiple channels.
• Negotiate within authorized parameters to influence gross profit.
• Maintain good customer relations and follow up on orders and backorders.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Time management

Education

High School diploma or GED

Tools

CRM software

Microsoft Office

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchaseprice, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based oncompetition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer anddrive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 perpurchase order.Responsible for sourcing products in branch inventory, distribution center inventory orsupplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.