Customer Service Representative Part Time

Thomas Jefferson Foundation; Charlottesville (VA); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

401(k) retirement savings plan with up to a 6% match

Fitness club membership discount

Employee Assistance Program (EAP)

$500 employee referral bonus

Job summary

The Thomas Jefferson Foundation in Charlottesville, Virginia is hiring a part-time Customer Service Representative to assist customers with their orders and inquiries. This role involves processing orders, providing status updates, and resolving issues effectively.

Applicants should have a high-school diploma or GED and prior customer service experience. The position requires proficiency in email and phone etiquette, with shifts spanning day and evening hours, especially during the busy holiday season.

Qualifications

• Customer service experience required.
• Must be able to follow oral and written instructions.

Responsibilities

• Assist customers with order placement and status updates.
• Process customer’s orders through the order line.
• Resolve order issues and assist with returns.

Skills

Proficient in email and phone etiquette

Basic reading, math, and computer/data entry skills

Conflict resolution skills

Education

High-school diploma or GED

Job description

About The Thomas Jefferson Foundation.

The Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson’s world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a Historic Landmark, a United Nations World Heritage Site and a Site of Conscience. As a private, nonprofit organization, the Foundation’s regular operating budget does not receive ongoing government support to fund its twofold mission of preservation and education. For information, visit Monticello.org.

Customer Service Representative (Part-Time)

Job Purpose

The Customer Service Representative will be responsible for assisting customers with order placement and status updates, product inquiries, and resolving order issues.

Compensation

$15.00 - $16.00 per hour

Essential Functions – In & Off Season

• Answer order line and process customer’s orders.
• Update customers on order status in all systems.
• Answer Customer Service line when needed and forward customer’s concerns to the full-time staff.
• Assists with training of temporary staff.
• Assists in warehouse functions such as kitting, packing and giftwrap when needed.
• Opening and processing returns.

Knowledge, Skills, And Abilities

• Must be proficient in email and phone etiquette.
• Must possess basic reading, math, and computer/data entry skills.
• Must be able to follow oral and written instructions.
• Must be knowledgeable in conflict resolution skills.

Physical Demands and Work Consideration

• Employee must be able to stand and walk for extended periods of time.
• This position is based in our distribution center located in Ivy VA.
• Customer Service Representative will be expected to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31, 2026).
• Morning shift starts at 8:00 am and second shift works until 9:00 pm.
• Weekend hours required during busy season.

Education

• High-school diploma or GED.
• Customer Service experience required.

We provide the following benefits for our part-time employees

• 401(k) retirement savings plan + up to a 6% match.
• Fitness club membership discount.
• Discount in the Monticello Café, gift shop, and Monticello online catalog.
• Employee Assistance Program (EAP) – free for employee and dependents.
• $500 employee referral bonus.

If you believe this opportunity is the right fit for you, we encourage you to apply!