Part-Time Customer Service & Fulfillment Associate

Thomas Jefferson Foundation; Charlottesville (VA); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

401(k) retirement savings plan with up to a 6% match

Fitness club membership discount

Employee Assistance Program (EAP)

$500 employee referral bonus

Job summary

The Thomas Jefferson Foundation in Charlottesville, Virginia is hiring a part-time Customer Service Representative to assist customers with their orders and inquiries. This role involves processing orders, providing status updates, and resolving issues effectively.

Applicants should have a high-school diploma or GED and prior customer service experience. The position requires proficiency in email and phone etiquette, with shifts spanning day and evening hours, especially during the busy holiday season.

Qualifications

• Customer service experience required.
• Must be able to follow oral and written instructions.

Responsibilities

• Assist customers with order placement and status updates.
• Process customer’s orders through the order line.
• Resolve order issues and assist with returns.

Skills

Proficient in email and phone etiquette

Basic reading, math, and computer/data entry skills

Conflict resolution skills

Education

High-school diploma or GED

Job description

The Thomas Jefferson Foundation in Charlottesville, Virginia is hiring a part-time Customer Service Representative to assist customers with their orders and inquiries. This role involves processing orders, providing status updates, and resolving issues effectively.

Applicants should have a high-school diploma or GED and prior customer service experience. The position requires proficiency in email and phone etiquette, with shifts spanning day and evening hours, especially during the busy holiday season.