Customer Service Representative

Huber+Suhner; Charlotte, Northern (NC, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

HUBER+SUHNER, Inc. is seeking a Customer Service Representative in North Carolina to act as the prime interface between customers, regional sales, distributors and the company.

You will coordinate with sales and engineering to provide commercial support aimed at securing orders and servicing accounts. Ideal candidates have an Associates Degree in Business and at least two years of sales or customer service experience, with strong MS Office skills, phone etiquette, and good written communication.

Qualifications

• Associates Degree in Business or related discipline preferred.
• Two years sales or customer service experience.
• Fluency in Microsoft Office Suite or equivalent.
• Excellent phone skills and Email etiquette.
• Solid communications skills, both verbal and written, with timely follow-up.
• Bilingual preferred but not mandatory.
• SAP experience desired.

Responsibilities

• Serve as primary interface between HUBER+SUHNER, Inc. and customers, regional sales personnel, distributors and HUBER+SUHNER AG.
• Provide commercial support to secure orders and service accounts.
• Prepare quotes by reviewing product cost, delivery and technical inputs from HUBER+SUHNER AG.
• Develop and provide price, delivery and technical information to customers.
• Review orders for accuracy of price, part number, quantity and terms.
• Coordinate with Logistics to expedite deliveries and inquiries.
• Maintain sales data and follow-up system for samples and quotations.
• Manage customer contracts and annual agreements, reporting monthly.

Skills

MS Office

Phone skills

Email etiquette

Communication skills

Bilingual (preferred)

SAP experience

Education

Associates Degree in Business

Tools

SAP

Job description

Main purpose, tasks and responsibilities

The Customer Service Representative is aprime interface between HUBER+SUHNER, Inc. and our customers, regional sales personnel, distributors and with HUBER+SUHNER AG. Work in coordination with both Regional and Key Account sales personnel to provide customers with commercial support for the objective of securing orders and servicing accounts. Perform job duties according to the GEO process.
Main tasks & responsibilities

• Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
• Recommend appropriate HUBER+SUHNER products for customer applications. Interface with Engineering to determine product applications to meet customer requirements and specifications.
• Resolve customer technical and specification issues.
• Review product cost, delivery and technical inputs from HUBER+SUHNER AG in preparation of quotes for customers.
• Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
• Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
• Coordinate with the Logistics Department to expedite deliveries and inquiries.
• Provide input to HUBER+SUHNER, Inc. central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
• Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
• Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
• Adhere to all regulations and guidelines contained in the Global Management System.

Education:

• Associates Degree in Business or related discipline, preferred.

Education, skills & experience

Education:

• Associates Degree in Business or related discipline, preferred.

Experience:

• Two years sales or customer service experience.

Skills:

• Fluency in Microsoft Office Suite or equivalent.
• Excellent phone skills and Email etiquette.
• Solid communications skills, both verbal and written and being able to follow up within deadlines.
• Bilingual preferred but not mandatory.
• SAP experience desired.

Personal Qualifications:

• Excellent organizational skills with attention to detail. Work well individually and with a team.
• Ability to multi-task.
• Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
• Great willingness to learn
• Can identify and clearly formulate needs

Physical/Mental Abilities: Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks. Must be able to work and respond well under sometimes stressful and demanding work conditions. Must be prepared to spend 75% of working time in direct contact (via phone) with customers. May involve occasional travel regionally to visit assigned customers.

Why HUBER+SUHNER?

Working at HUBER+SUHNER means working at an international company that relies on an ambitioned and dedicated staff to develop cutting-edge technologies.

You will hear back from us as soon as possible. For further information please contact:
HUBER+SUHNER, Inc.
Yvonne Barney
[e-mail]