Customer Service Representative

Atlas Copco Group; Charlotte (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Atlas Copco Group in Charlotte, NC is hiring a Customer Service Representative to deliver accurate, timely support from order entry through delivery and invoicing. You will handle orders, RMAs, credits and inquiries while maintaining proactive communication and high service standards.

The role requires 1–3 years of experience, an Associate degree or equivalent, and strong organizational and communication skills. On-site work, with benefits and opportunities for growth.

Qualifications

• 1–3 years of relevant work experience required.
• Associates Degree in Business or equivalent work experience.
• Independent self-starter with a positive attitude is essential.
• Customer-service oriented with strong communication skills.
• Proficient in Microsoft Office; SAP experience preferred.

Responsibilities

• Process sales orders for multiple accounts with accurate pricing and ship-to data.
• Handle inbound/outbound calls, provide status updates and pricing details.
• Process credits and RMAs; review weekly sales order reports.
• Coordinate with Finance, Shipping, Purchasing and Sales to resolve issues.

Skills

Communication

Data entry

Microsoft Office

SAP experience

Organizational skills

Interpersonal skills

Analytical thinking

Decision making

Independent self-starter

Education

Associates Degree in Business or equivalent

Tools

Microsoft Excel

SAP

Job description

Your role

As a Customer Service Representative, your mission is to deliver accurate, timely, and professional support to customers and internal teams. This role ensures that sales orders, RMAs, credits, invoices and customer inquiries are processed efficiently, while maintaining proactive communication, attention to detail, and a positive customer experience. The CSR plays a critical role in upholding company standards, preventing delays, and supporting smooth business operations from order entry through delivery and invoicing. You will report to Customer Service Manager.

You will

• Process sales orders for multiple accounts, ensuring correct pricing, materials, ship-to addresses and shipping requirements.
• Develop and maintain comprehensive knowledge of compressed air systems and associated components.
• Handle inbound and outbound customer calls professionally, providing status updates, pricing, lead times, product availability, shipping details, and problem resolution in a courteous and proactive manner.
• Process credit and RMA requests.
• Run and review weekly Open Sales Order Reports, following up on aging orders and back-orders.
• Research and resolve discrepancies related to pricing, quantities, taxes, freight charges, or product availability.
• Coordinate with internal departments such as Finance, Shipping, Purchasing and Sales to resolve issues or provide updates.
• Perform additional duties as required.

To succeed, you will need

• 1-3 years of relevant work experience.
• Associates Degree in Business or equivalent work experience
• Must be an independent self-starter with a positive attitude.
• Must be customer-service oriented
• Have excellent organizational, interpersonal, communication (verbal and written), analytical, and decision-making skills.
• Strong data entry skills.
• Be proficient in Microsoft Office, including Word and Excel.
• SAP experience preferred

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role will be working on-site at our nano Customer Center in Charlotte, NC United States (US).

Contact information

Talent Acquisition Team: Mary Barnes

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