Customer Service Representative

Alohaproduce Co; Charlotte (NC); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Hands-on event operations experience

Team-oriented environment

Advancement opportunities

Job summary

Bizzetta is seeking a proactive Customer Service Representative to be the first point of contact for customers. You will handle inquiries, resolve complaints, and provide product information with professionalism.

This on-site role requires living in or near Charlotte, NC, with immediate availability. You will engage with customers via phone, email, and live chat, maintaining records and collaborating with teams to enhance support processes.

Qualifications

• High school diploma or equivalent; a degree in communications or related field is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve product or service issues by clarifying customer complaints and determining the cause of the problem.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow up on customer interactions to ensure their issues are fully resolved and customers are satisfied.
• Maintain customer account records by updating account information and documenting conversations.
• Collaborate with team members and other departments to improve customer support processes.

Skills

Customer inquiries management

Problem solving

Verbal communication

Written communication

Multitasking

Team collaboration

Education

High school diploma

Communications degree (nice to have)

Tools

CRM software

Job description

At Bizzetta, we believe in turning possibilities into opportunities and opportunities into success. As a dynamic sales firm, we specialize in empowering businesses to achieve their goals through innovative strategies, exceptional service, and unparalleled results.

Position Overview

Bizzetta are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring customer satisfaction. You will handle inquiries, resolve complaints, and provide product information with professionalism and efficiency.

This position is fully on-site and applicants must live in or near Charlotte, NC. Immediate availability is required.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve product or service issues by clarifying customer complaints and determining the cause of the problem.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow up on customer interactions to ensure their issues are fully resolved and customers are satisfied.
• Maintain customer account records by updating account information and documenting conversations.
• Collaborate with team members and other departments to improve customer support processes.

Qualifications

• High school diploma or equivalent; a degree in communications or related field is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.

What We Offer

• Competitive hourly pay based on experience.
• Flexible scheduling depending on event needs.
• Opportunities to gain hands-on experience in event operations and client engagement.
• Supportive, team-oriented environment with potential for future advancement.
• Fast-paced, engaging work setting where your contribution makes a difference.