Customer Service Representative

Novra Corp; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Novra Corp is seeking a motivated Customer Service Representative with a sales focus to engage with customers, understand their needs, and recommend products and services that deliver value. The role blends customer service, relationship-building, and sales activities in a fast-paced environment.

The position emphasizes welcoming customers, presenting tailored solutions, following up, and driving growth through effective engagement while collaborating with the team and participating in ongoing

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and goal-oriented.
• Experience in sales, customer service or related fields is a plus but not required.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.
• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Support promotional and customer acquisition initiatives.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve sales and customer engagement goals.
• Participate in ongoing sales training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Relationship-building

Problem-solving

Organizational skills

Multitasking

Self-motivated

Education

High school diploma or equivalent

Job description

About Us

Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention

Job Summary

We are seeking a motivated and sales-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a fast-paced environment.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.
• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Support promotional and customer acquisition initiatives.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve sales and customer engagement goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, outgoing, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.