Customer Service Representative

The U.S. Water Culligan Group; Chantilly (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Company-paid Medical Insurance; Dental

Vision Insurance

Life Insurance (optional buy-up)

Flexible Spending Program

Employee discounts

Employee Assistance Program

Referral program

Paid Time Off

Professional development assistance

Opportunities for advancement

Onboarding Program

Job summary

U.S. Water Culligan Group is seeking a Customer Experience Associate to be a primary contact for customers, handling calls, scheduling, billing, and service questions in a fast-paced environment.

Join a large Culligan franchise with competitive compensation, comprehensive benefits, and ongoing training to grow a long-term, rewarding career in water quality solutions.

Qualifications

• 1+ years of customer service in a fast-paced environment.
• Experience in a call center or office setting is preferred.
• Able to handle a high volume of inbound calls and outbound follow-ups.
• Accurately manage scheduling, billing, and customer data.
• Clear verbal and written communication.
• Proficient with Word, Excel, Outlook; CRM is a plus.
• Must be organized and detail-oriented.

Responsibilities

• Manage 60+ inbound and outbound customer calls daily, addressing service needs, account questions, billing, scheduling, and resolution.
• Listen to customer needs, troubleshoot concerns, and provide patient, empathetic solutions.
• Own issues through to resolution with timely follow-up and clear communication.
• Coordinate service appointments, route deliveries, and installations with multiple teams.
• Build relationships via proactive follow-up, collections, and service outreach.
• Identify opportunities to recommend additional products and services meeting customer needs.
• Maintain accurate customer records and interaction notes across systems.
• Collaborate across departments to ensure consistent customer experience.
• Support billing, reporting, inventory, and other operational needs as required.
• Participate in ongoing training to strengthen customer service skills and career growth.

Skills

Customer service

Call center experience

Data entry

Scheduling

Billing

Microsoft Word

Excel

Outlook

CRM experience

Communication

Teamwork

Tools

CRM systems

Microsoft Word

Excel

Outlook

Job description

Are you customer focused, organized, and someone who enjoys troubleshooting and helping people find solutions? Do you have experience working in a call center or fast paced customer service environment?

Join U.S. Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution.

This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

• 401(k) plans with company match
• Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

Requirements

We Are Looking for Candidates Who:

• Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skills
• Are comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collections
• Can accurately handle scheduling, billing, customer information, and other administrative tasks
• Communicate clearly and professionally, both verbally and in writing
• Are comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plus
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Are dependable, self motivated, and able to work independently as well as part of a team
• Are eager to learn, take direction, and continue developing their skills through training
• Have 1+ years of customer service experience in a fast paced environment, preferably in a call center or office setting
• Do not need a college degree
• Ability to pass a background check and drug screening including marijuana

Schedule

• 8-hour shift
• Monday–Friday schedule
• In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

As a Customer Experience Associate, you will be a key point of contact for both our customers and internal teams, helping create a positive and seamless experience across the organization. You will:

• Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution
• Listen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalism
• Own customer issues through resolution, ensuring clear communication and timely follow up
• Coordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teams
• Build customer relationships through proactive follow up, collections, and service related outreach
• Identify opportunities to recommend additional products and services that meet customer needs
• Maintain accurate customer records, account updates, and interaction notes
• Collaborate across departments to ensure a smooth and consistent customer experience
• Support billing, reporting, inventory, and other operational needs that keep the customer experience running smoothly
• Participate in ongoing training and development to strengthen your customer service skills and support long term career growth

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

• 89 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest “Best Buy” ratings
• The iconic “Hey Culligan Man!” recognition
• Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, develop valuable hands on technical skills, and build a stable, high earning career in a growing industry.

Your application goes directly to the local U.S. Water Culligan Group hiring team responsible for making the hiring decision.