Customer Service Representative

Dexter Group - USA; Carlisle (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to handle customer inquiries, process orders, and solve complaints. The ideal candidate will possess strong communication and interpersonal skills, with at least one year of customer service experience. This role is pivotal in ensuring customer satisfaction and assisting in sales initiatives.

Qualifications

• One or more years of customer service experience.
• Excellent computer and phone skills.
• Strong customer service skills.

Responsibilities

• Responding to customer inquiries in person and over the phone.
• Processing orders, resolving complaints, and providing product information.
• Researching warranty and return requests.

Skills

Customer Service

Communication

Interpersonal Skills

Technical Assistance

Education

High school diploma or equivalent

Job description

The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:

• Responding to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
• Make same-day follow-up calls to customers regarding backorders and delivery dates.
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

QUALIFICATIONS

• The ideal candidate will have excellent communication and interpersonal skills.
• High school diploma or equivalent.
• One or more years of customer service experience.
• Excellent computer and phone skills.
• Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.

You should be proficient in:

• Customer Service
• Service Advisor/Writer
• Equipment/Parts Counter Sales

Salary info:

$17 - $19 / hr