Customer Service Representative

Apple Outdoor Supply; Camp Hill (Cumberland County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Hourly Rate

Medical/Dental/Vision Benefits

401(k) Plan

Paid Holidays, Vacation, and Sick Days

Training Opportunities

Annual Bonus Potential

401k Profit Sharing Benefits After One Year

Job summary

Apple Outdoor Supply in Camp Hill, PA is hiring a Customer Service Representative to deliver exceptional service and support sales efforts. This crucial role involves maintaining a strong customer base and ensuring excellent service while performing various administrative tasks.

Requirements include a high school diploma, data entry skills, and familiarity with hardware. Employees enjoy a competitive hourly rate and comprehensive benefits, including medical, dental, vision, 401(k) plan, and annual bonuses.

Qualifications

• High School or equivalent education required.
• Data entry skills and familiarity with hardware/building supplies are a plus.
• Strong work ethic and a positive attitude are essential.

Responsibilities

• Utilize reports to enhance inside sales.
• Maintain and nurture customer base through outreach.
• Handle order entry and quote preparation accurately.
• Address customer inquiries and provide solutions.
• Perform various administrative duties.

Skills

Customer Service

Data Entry

Organizational Skills

Professional Phone Etiquette

MS Office Proficiency

Education

High School or equivalent education

Tools

Acumatica

Job description

Apple Outdoor Supply, a division of Blevins, Inc., a financially strong, privately owned wholesaler of building supplies, is seeking a Customer Service Representative at our Camp Hill, PA branch. Your primary focus will be on delivering top-notch customer service that meets or exceeds the high standards set by these marketplaces. This role is absolutely critical to ensuring a seamless, efficient, and highly satisfactory experience for our valued customers. You'll also be a key player in driving sales and helping us achieve our business goals through these channels.

We are Apple Outdoor Supply, since 1997, we have been a wholesaler of Shed, Barn, & Playset hardware and essentials. Under umbrella of Blevins, Inc. which is a private and family-owned company headquartered in Nashville, TN. Apple Outdoor Supply is more than a wholesale distributor; we are a family with employees whose years of service span over decades. We are proud of what we do each day and enjoy doing it together. We are an organization that puts the well-being and growth of our employees at the top of our priority list. We support continuous improvement and diversity in both our people and their ideas. Teamwork is the core of each employees’ success where every single person fills.

Monday - Friday, 7:30 am - 4:00 pm

Primary responsibilities include:

• Utilize provided reports to enhance inside sales
• Maintain and nurture an established customer base through regular outreach via calls and emails, ensuring consistent communication and support.
• Handle order entry and preparation of quotes with accuracy and efficiency, ensuring timely processing of customer requests.
• Address customer inquiries and concerns promptly, providing solutions that uphold our commitment to excellent service.
• Perform various administrative duties
• Work hand in hand with the Outside Sales force.
• Stay informed about our product offerings and industry trends to provide knowledgeable support to customers.

Our Employees Enjoy:

• A Competitive Hourly Rate
• Benefits Package: Medical/Dental/Vision, 401(k) Plan
• Paid Holidays, Vacation, and Paid Sick Days
• Opportunities for Training
• Annual Bonus Potential after one year of employment
• Annual Potential 401k Profit Sharing Benefits after one year of employment

Requirements

• High School or equivalent education
• Data Entry skills required
• Familiarity with hardware and building supplies is a plus.
• Basic PC skills required, including proficiency in MS Office and internet applications
• Acumatica experience is a plus
• Strong work ethic and a positive attitude
• Prior customer service background required
• Great organizational skills required
• Professional phone etiquette skills a must
• Ability to consistently maintain orderly paperwork

EOE M/F/V/D