Inside Sales Representative

uslbm; Camp Hill (Cumberland County); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

PA Building Supply, a division of US LBM Holdings, LLC, seeks an Inside Sales Representative to assist with new and existing customer sales, provide product support, and generate quotes both in person and over the phone.

You will handle pricing, order placement, and delivery coordination while maintaining stock levels and building professional customer relationships in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1–3 years in building material industry preferred.
• Strong interpersonal and written communication skills.

Responsibilities

• Respond to customer inquiries regarding products, pricing, quotes, and deliveries.
• Initiate calls to customers to generate sales.
• Enter orders, returns, price lists, and service requests accurately.
• Coordinate purchases and deliveries for special products and pricing.
• Maintain stock levels on sales floor and in stockroom.
• Research credits, returns, and late payments as needed.
• Resolve billing issues and close out orders with customers.

Skills

Customer relations

Communication

Inventory knowledge

Computer literacy

Cash handling

Education

High School Diploma or GED

Tools

Calculator

Cash register

Computer

Job description

PA Building Supply brings together three trusted names-John H. Myers, Shelly's, and Musselman-combining over a century of service with expanded capabilities. John H. Myers (est. 1916), Shelly's (est. 1923), and Musselman (est. 1911) joined US LBM between 2011-2013, and together they serve a wide range of customers, from custom contractors, repair and remodel to production builders.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

PA Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.