Customer Service Representative

BENTLEY MILLS; California; On-site; USD 29,000 - 32,000; Full time

Job summary

Bentley Mills is seeking a Customer Service Representative for a full-time admin support role in City of Industry, CA. The position offers an hourly salary range and involves handling customer inquiries, processing orders, and coordinating with shipping and vendors.

The role requires prior customer service or call center experience, solid MS Office skills, and the ability to multi-task in a busy environment. Monday–Friday, with occasional weekend hours, in a general office setting.

Qualifications

• Min. 1 year customer service or call center experience; 2–5 years preferred.
• Manufacturing experience preferred.
• Experience completing projects with limited guidance.
• Knowledge of carpet product processes preferred.
• Excellent interpersonal, organizational, detail oriented and follow-through skills.
• Proficient in MS Office and other software including PO management, Lotus Notes and AS400.
• Excellent verbal and written communication.

Responsibilities

• Interact with customers to provide information and deliver a superior customer service experience.
• Determine customer requirements and recommend products and solutions.
• Process stock availability, reserves, orders and technical requests.
• Assist customers with website usage and manage high call volume.
• Submit purchase orders to vendors and coordinate shipping/receiving and invoicing.
• Audit orders for accuracy and track calls and orders.

Skills

Customer service

Call center

Microsoft Office

Verbal communication

Multitasking

Tools

Purchase order management

Lotus Notes

AS400

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Admin Support MILL, City of Industry, CA, US

Salary Range: $21.00 To $23.00 Hourly

ESSENTIAL JOB DUTIES

The customer care concierge is responsible for interacting with customers to provide information in response to inquiries with the ability to deliver a superior “Wow” customer service experience. Develop an intimate knowledge of our product line. Determine customer requirements and expectations in order to recommend specific products and solutions. Proactively recommend alternate products to increase customer satisfaction. Develop a long term relationship with the customer.

Accurately process all customer requests: request for stock availability, stock reserves, order status and technical requests. Analyze and process standard samples, custom samples and purchase orders. Review purchase orders submitted for required information.

Assist customers with the usage of our website. Manage heavy call volume while being able to multi-task. Take ownership and be resourceful in getting issues resolved. Process company requisitions and submit purchase orders to vendors. Submit requests to shipping and receiving to invoice/receive orders. Create and follow up on cash be delivery accounts. Audit orders to ensure accuracy. Report and track incoming calls, out going calls, sample orders placed and purchased orders entered utilizing MS Word, Excel and PowerPoint. Provide assistance on special projects and various other administrative duties as needed: Fax, sort and attach bill of lading and filling.

EXPERIENCE OR REQUIREMENTS

• Min. (1) year customer service or call center experience required, (2) to (5) years experience preferred
• Previous experience in manufacturing preferred
• Previous experience must include responsibility for project completion with limited guidance.
• Knowledge of carpet product processes preferred.
• Excellent interpersonal, organizational, detail oriented and follow-through skills
• Requires in depth experience in all Microsoft Office Programs, and must be proficient in other computer software applications including purchase order management, Lotus Notes and AS400
• Excellent verbal and written communication required.

Must be willing to work varied hours and weekends when necessary.

PHYSICAL REQUIREMENTS TO PERFORM ESSENTIAL JOB DUTIES

Frequent: Handle, hear manual dexterity, sit, speak, stand, and walk.

ENVIRONMENTAL CONDITIONS

General office environment

Bentley Mills provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position. The range provided is required by California State Law. Bentley Mills reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and local/geography. Bentley Mills conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.

ESSENTIAL JOB DUTIES

The customer care concierge is responsible for interacting with customers to provide information in response to inquiries with the ability to deliver a superior “Wow” customer service experience. Develop an intimate knowledge of our product line. Determine customer requirements and expectations in order to recommend specific products and solutions. Proactively recommend alternate products to increase customer satisfaction. Develop a long term relationship with the customer.

Accurately process all customer requests: request for stock availability, stock reserves, order status and technical requests. Analyze and process standard samples, custom samples and purchase orders. Review purchase orders submitted for required information.

Assist customers with the usage of our website. Manage heavy call volume while being able to multi-task. Take ownership and be resourceful in getting issues resolved. Process company requisitions and submit purchase orders to vendors. Submit requests to shipping and receiving to invoice/receive orders. Create and follow up on cash be delivery accounts. Audit orders to ensure accuracy. Report and track incoming calls, out going calls, sample orders placed and purchased orders entered utilizing MS Word, Excel and PowerPoint. Provide assistance on special projects and various other administrative duties as needed: Fax, sort and attach bill of lading and filling.

EXPERIENCE OR REQUIREMENTS

• Min. (1) year customer service or call center experience required, (2) to (5) years experience preferred
• Previous experience in manufacturing preferred
• Previous experience must include responsibility for project completion with limited guidance.
• Knowledge of carpet product processes preferred.
• Excellent interpersonal, organizational, detail oriented and follow-through skills
• Requires in depth experience in all Microsoft Office Programs, and must be proficient in other computer software applications including purchase order management, Lotus Notes and AS400
• Excellent verbal and written communication required.

Must be willing to work varied hours and weekends when necessary.

PHYSICAL REQUIREMENTS TO PERFORM ESSENTIAL JOB DUTIES

Frequent: Handle, hear manual dexterity, sit, speak, stand, and walk.

ENVIRONMENTAL CONDITIONS

General office environment

Bentley Mills provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position. The range provided is required by California State Law. Bentley Mills reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and local/geography. Bentley Mills conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.

Monday - Friday
8am - 5pm
40 hours per week