Customer Service Representative

Ontic Engineering & Manufacturing Inc; California (MO); On-site; USD 38,572 - 49,593; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

401K plan with up to 4% matched

Annual bonus program

Flexible working arrangements

Paid volunteering opportunities

Access to mental health champions

Commitment to development

Employee referral program

Job summary

Ontic Engineering & Manufacturing Inc is seeking an experienced Customer Service Representative for the Chatsworth, CA office. The role focuses on overseeing daily operations, coaching team members, and delivering exceptional customer experiences while driving service quality improvements.

The ideal candidate has 3+ years in aerospace customer service, strong CRM and MS Office skills, and familiarity with airline customers and OEMs.

Qualifications

• 3+ years of experience in customer service within the aerospace industry.
• Minimum high school diploma (bachelor's degree preferred).
• Proficiency in CRM software and Microsoft Office Suite.
• Prior experience with Airline customers and OEMs is desired.
• Ability to work independently and make good decisions with minimal direction.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Have knowledge of Aerospace industry parts sales.
• Self-motivating, Positive Attitude, Customer Oriented, Ability to perform job without direct supervision.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Be required to support customer or agency audits.
• Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
• Utilize relationships with internal production and purchasing staff seek out answers for customers.
• Work collaboratively with the rest of the Customer Service team to manage company backlog.
• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
• Notify the customer of any discrepancies on the purchase order after comparing to the quote.
• Review all exports for compliance in accordance with EAR and ITAR regulations.

Skills

CRM software

Aerospace industry experience

Customer service experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Chatsworth, CA, site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace. Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging, and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.

Our team is looking for an experienced and motivated Customer Service Representative at Chatsworth, CA Office. The ideal candidate will oversee daily operations, coach and develop team members, ensure exceptional customer experiences, and implement strategies to improve service quality, efficiency, and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Be required to support customer or agency audits.
• Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
• Utilize relationships with internal production and purchasing staff seek out answers for customers.
• Work collaboratively with the rest of the Customer Service team to manage company backlog.
• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
• Notify the customer of any discrepancies on the purchase order after comparing to the quote.
• Review all exports for compliance in accordance with EAR and ITAR regulations.

Qualifications and Requirements

• 3+ years of experience in customer service within the aerospace industry.
• Minimum high school diploma (bachelor's degree preferred).
• Proficiency in CRM software and Microsoft Office Suite.
• Prior experience with Airline customers and OEM's is desired.
• Ability to work independently and make good decisions with minimal direction.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Have knowledge of Aerospace industry parts sales.
• Self-motivating, Positive Attitude, Customer Oriented, Ability to perform job without direct supervision.

Benefits

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program #LI-Onsite, #LI-RD1

Equal Opportunity Employer

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Export Control Compliance

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

Company Overview

Ontic is a leading manufacturer to the world's civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers' fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.

Compensation

Compensation Pay Range $28-$36