Customer Service Representative

DS Bus Lines; Burnsville (MN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid training

Paid holidays

Vacation days

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Earned wage access

Job summary

Beacon Mobility is hiring a Metro Mobility Demand reservationist/CSR in the Twin Cities area. You will be the voice of our company, handling calls, booking rides, and communicating ETA and policies.

The role serves certified Metro Mobility riders in the Twin Cities metro area, with duties including answering calls, booking and canceling rides, and informing customers of ride times. We offer paid training and a full benefits package.

Qualifications

• Clean criminal record
• Good communication and computer skills
• Prior customer service skills a plus
• Familiarity with the Twin Cities metro area

Responsibilities

• Answer customer phone calls
• Book ride requests for customers
• Cancel ride requests
• Provide ride ETA data
• Inform customers of next day’s ride times
• Explain policies regarding Metro Mobility system and service

Skills

Communication skills

Computer skills

Customer service experience

Twin Cities familiarity

Job description

Transit Team, Inc. Job Description Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

Transit Team is a provider of paratransit transportation services in the Twin Cities metro area.

As a Metro Mobility Demand reservationist/CSR representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.

Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.

Pay: $20 - $20.50/hr

Qualifications:

• Clean criminal record
• Good communication and computer skills
• Prior customer service skills a plus
• Familiarity with the Twin Cities metro area

We Offer:

• Paid training
• Paid holidays
• Two weeks of paid vacation
• Medical, dental, vision and life insurance
• 401k with a company match
• Earned wage access available with Tapcheck and More!

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.

Why Beacon Mobility We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are Safe, reliable transportation for 100 Years Customized mobility solutions Serving students, patients, and 1,500+ communities Nearly 20,000 employees strong What we do best People First Safety Always School Bus & Special Education Paratransit Non‑Emergency Medical Alternative Student Transportation Why it matters Transportation creates opportunity Mobility builds independence Every Ride Matters