Customer Service Representative

Ashley Furniture Industries, LLC; Burbank (CA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Employee Discount

Life/Disability Insurance

Flex Spending Account

401(k)

Paid Time off

Job summary

Ashley Furniture Industries, LLC in California is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service at the store front desk and assisting with sales orders and office tasks.

The role emphasizes teamwork, accurate cash handling, account management, and compliance, with benefits including health coverage, 401(k), paid time off, and employee discounts.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or office experience preferred.
• Legally authorized to work in the US.
• Comfort with weekend/holiday shifts.
• Proficient with Microsoft Office.

Responsibilities

• Greet customers and deliver friendly, professional service.
• Process sales orders and ensure proper documentation.
• Manage customer accounts and credit applications.
• Handle cash and reconcile transactions under supervision.
• Resolve customer inquiries and escalate as needed.
• Support audits, inventory, and paperwork accuracy.
• Maintain records and prepare routine reports.
• Collaborate with store team for smooth operations.
• Utilize POS, retail software, and MS Office.
• Perform any additional tasks as assigned.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any addition tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities - various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

What’s In It for You:

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Compensation

This position pays an hourly rate of $18.00 - $22.00.

Benefits

When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility