Customer Service Representative

Saint-Gobain Performance Polymer Solutions; Bristol (RI); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Omniseal Solutions is seeking a Customer Success-focused professional to act as the primary contact for assigned accounts, building trusted relationships and advocating for customer needs. You will collaborate with Sales, Operations, and Finance to deliver outcomes that meet commitments and drive growth.

You will own customer outcomes, manage orders, resolve issues, and use data to guide decisions, strengthening satisfaction, loyalty, and overall business performance.

Qualifications

• Bachelor's degree preferred (not required).
• Preferred fields of study include Communications; Business; Supply Chain Management; Customer Success Management; Account Management.

Responsibilities

• Serve as the primary point of contact for assigned customers, developing trusted relationships built on responsiveness, transparency, and accountability.
• Understand customer priorities, business objectives, and operational requirements to deliver a high-quality customer experience.
• Act as a customer advocate, ensuring customer needs are effectively communicated and represented across the organization.
• Proactively communicate order status, delivery updates, risks, and resolutions to maintain customer confidence and trust.
• Drive positive customer outcomes by ensuring commitments are met and issues are resolved with urgency and professionalism.
• Manage customer orders throughout the entire order lifecycle, ensuring accuracy, compliance, and on-time execution.
• Take ownership of customer inquiries, concerns, and escalations from initial identification through final resolution.
• Apply critical thinking and sound judgment to identify root causes, mitigate risks, and implement effective solutions.
• Anticipate potential disruptions and proactively coordinate corrective actions to minimize customer impact.
• Collaborate with Sales, Operations, Supply Chain, Production Planning, Engineering, Quality, and Finance to align stakeholders around priorities.

Skills

Customer relationship management

Account management

Communication skills

Problem solving

Education

Bachelor's degree preferred

Job description

At Omniseal Solutions, you'll serve as a strategic partner to our customers, helping create a seamless experience throughout every stage of the customer lifecycle. As the primary point of contact for assigned accounts, you'll build trusted relationships, advocate for customer needs, and collaborate across the organization to deliver successful business outcomes.

In this role, you'll help customers achieve their objectives through responsive support, proactive communication, operational excellence, and effective issue resolution. As the voice of the customer within Omniseal Solutions, you'll work closely with Sales, Supply Chain, Production Planning, Manufacturing, Quality, Engineering, and Finance to align customer expectations with business capabilities and ensure commitments are met.

To succeed, you'll bring a customer-first mindset, strong business judgment, and a passion for solving problems. You'll take ownership of customer outcomes, anticipate challenges before they arise, use data to support decision-making, and continually look for ways to improve both the customer experience and internal processes. Through the relationships you build, the collaboration you drive, and the results you deliver, you'll play an important role in strengthening customer satisfaction, loyalty, operational performance, and long-term business growth.

IS THIS JOB FOR YOU?

What you bring:

• Bachelor's degree preferred (not required)

-Preferred fields of of study and / or prior experience include: Communications; Business; Supply Chain Management; Customer Success Management; Account Management

What You'll Do

Deliver Customer Success

• Serve as the primary point of contact for assigned customers, developing trusted relationships built on responsiveness,
• transparency, and accountability.
• Understand customer priorities, business objectives, and operational requirements to deliver a high-quality customer
• experience.
• Act as a customer advocate, ensuring customer needs are effectively communicated and represented across the
• organization.
• Proactively communicate order status, delivery updates, risks, and resolutions to maintain customer confidence and
• trust.
• Drive positive customer outcomes by ensuring commitments are met and issues are resolved with urgency and
• professionalism.

Own Customer Outcomes

• Manage customer orders throughout the entire order lifecycle, ensuring accuracy, compliance, and on-time execution.
• Take ownership of customer inquiries, concerns, and escalations from initial identification through final resolution.
• Apply critical thinking and sound judgment to identify root causes, mitigate risks, and implement effective solutions.
• Anticipate potential disruptions and proactively coordinate corrective actions to minimize customer impact.
• Balance customer expectations with operational realities while delivering business-aligned solutions.

Partner Across the Business

• Collaborate closely with Sales, Operations, Supply Chain, Production Planning, Engineering, Quality, and Finance to
• Align stakeholders around customer priorities, commitments, and recovery plans when challenges arise.
• Foster a culture of teamwork, transparency, and shared accountability to achieve customer and business objectives.
• Influence decisions through effective communication, data-driven insights, and a comprehensive understanding of
• customer needs.
• Leverage customer feedback, operational data, and performance metrics to identify opportunities for improvement.
• Contribute ideas that enhance efficiency, improve customer satisfaction, and strengthen organizational performance.
• Develop expertise in Omniseal Solutions' products, systems, processes, and customer applications.
• Embrace learning opportunities and actively expand capabilities to support growth and long-term career development.

#LI-NH1

A LITTLE MORE ABOUT US

Omniseal Solutions™ is a global engineering leader with over 65 years of historical legacy, relentlessly dedicated to the design and manufacture of precision sealing and material solutions that protect critical applications in the most demanding environments and passionately driven to push Beyond the Boundaries of Possible™.

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of “U.S. Person” at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team [e-mail].

BENEFITS IN JOINING US

Certain locations require pay information to be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ well-being and help improve their daily lives for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $24.00 to $34.00 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience, among other factors. In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/an annual bonus. The targeted bonus amount can be up to 8% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs/week * 52wks)) for this position is $52,400 to $74,200. Bonus payments are part of variable compensation and, by nature, can vary based on company and individual performance and are not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical
• Illness and Accident Insurance
• Additional Benefits - Helping shape the experience and impact you want