Customer Service Representative

Concentrix; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, adhere to compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic environment.

Qualifications

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Maintain exceptional customer experience and follow quality standards.

Responsibilities

• Answer inquiries via multiple channels (phone, email, chat).
• Document interactions in CRM tools and update records.
• Collaborate with team to resolve complex cases and ensure satisfaction.

Skills

Customer service

Communication

Problem-solving

CRM software

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.