Customer Service Representative

Precision Door Service; Brick Township (NJ); On-site; USD 23,419; Full time

Job summary

Precision Door Service, located in Brick, NJ, is looking for a full-time Customer Service Representative. You will manage incoming calls, schedule service calls, and resolve customer issues efficiently.

The ideal candidate will have strong communication skills, the ability to multi-task, and a high school diploma. Compensation is $17.00 per hour with potential for growth within the company.

Join a leading garage door repair company, providing exceptional service to our customers every day.

Qualifications

• Ability to pass a drug screening and background check.
• Knowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties is helpful.
• Ability to prioritize and manage time effectively.

Responsibilities

• Manage large amounts of incoming calls.
• Schedule service calls for customers and route technicians efficiently.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Resolve customer complaints via phone or email.

Skills

Strong phone contact handling skills and active listening

Customer orientation

Excellent communication and presentation skills

Ability to multi-task

Ability to adapt/respond to different types of characters

Education

High school diploma or equivalent

Job description

Precision Door Service, located in Brick, NJ, is seeking a full‑time Customer Service Representative. Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. As a CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities:

• Manage large amounts of incoming calls
• Schedule service calls for customers and route technicians in an efficient manner
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines and policies
• Greet customers warmly and ascertain problem or reason for calling
• Advise on company information
• Resolve customer complaints via phone or email

Qualifications:

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize and manage time effectively
• High school diploma or equivalent
• Ability to pass a drug screening and a background check
• Knowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties are helpful but not required

Hours / Schedule:

Compensation: $17.00 per hour

Location: Brick, NJ

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors every day nationwide.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.