Customer Service Representative

Haverty Furniture Companies, Inc.; Braselton (GA); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay Program

401K with company match

Medical, dental, vision benefits

Paid time-off

Employee discounts

Referral bonus

Health and wellness program

Job summary

Havertys in Braselton, GA, seeks energetic individuals to join our Customer Service Team. You’ll begin with hands-on training onsite, learning Havertys standards for delivering outstanding service and satisfaction to every customer.

The role involves handling calls and emails, using our service center tools, and keeping a proactive To Do list. We offer daily pay options, a 401(k) with company match, comprehensive benefits, and opportunities for advancement.

Qualifications

• Excellent communication and listening skills.
• Ability to multi-task within a fast-paced environment.
• Self-motivated with positive team interaction.
• Proficient with basic computer systems and an automated service center.

Responsibilities

• Answer inbound and outbound calls and emails.
• Use My Service Center to create, track, and resolve issues.
• Maintain an action-driven To Do list and stay current daily.
• Learn procedural, policy and system updates and adapt to changes.

Skills

Communication skills

Multitasking

Team player

Customer interaction

Basic computer skills

Detail-oriented

Call center experience

Background check

Job description

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Job Description

We’re looking for bright, energetic individuals to join ourCustomer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands-on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!

Pay: Starting at $17.00 an hour, more with experience
Schedule:The first 2 weeks of employment are Monday-Friday, 7:45am-4:45pm for training. Training is paid.(The length of the training class may be adjusted as needed).After training the schedule will be 9:00am-6:00pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off.

SPECIFIC DUTIES:

• Responsible for competently responding to incoming, outgoing phone calls, pre-and post-delivery calls and email.
• Responsible for using My Service Center to create, maintain and resolve Customer Service issues.
• Responsible for maintaining an action driven To Do list andworking the list to keep it current daily.
• Responsible for learning procedural, policy and system enhancements andadapting to changes as they occur
• Salary starts at $17.00 per hour, more with experience
• Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.

We Offer:

• Flexibility to draw pay between pay cycles with our Daily Pay Program
• 401K program with a company match of 4%
• Generous benefits package with premier medical, dental, and vision partners
• Paid time-off includes vacation, sick time, personal days, company holidays
• Ability to advance within the company if desired
• Opportunities to give back to the community
• Substantial associate discount on our quality merchandise
• Bonus program for Team Member Referrals
• Complimentary health and wellness program

Job Requirements

Qualifications:

• Excellent communication and listening skills
• Ability to multi-task within a fast-paced environment
• Self-motivated
• Must work positively in a team environment.
• Ability to professionally interact with customers and other team members
• Basic computer skills, including experience with an automated system
• Detail-oriented
• Must have prior call center experience
• Ability to pass criminal background check, and drug test.
• Office setting, business dress code
• Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off

Physical Demands:

• Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential function

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

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