Customer Service Representative - Call Center

Havertys Furniture; Coppell (TX); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Paid comprehensive training

Daily Pay Program

401K with company match

Health, dental, vision benefits

Paid time off

Employee discount

Referral bonus

Educational financial assistance

Wellness program

Job summary

Havertys Furniture in Coppell, TX is seeking bright individuals to join our Customer Service Team. You’ll receive hands-on, onsite training on day one to learn our standards for exceptional service and customer satisfaction in a team-oriented environment.

Starting pay is $17.00 per hour, with higher rates for experience. Training is paid; shifts run 8:00am–5:00pm or 9:15am–6:15pm, with a rotation of four weekdays plus Saturday, then five weekdays with weekends off.

Qualifications

• Excellent communication and listening skills.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and able to work well in a team.
• Ability to pass criminal background check and drug test.
• Prior call center experience.
• Professional interaction with customers and team members.

Responsibilities

• Respond to incoming and outgoing phone calls, pre- and post-delivery calls, and emails.
• Use My Service Center to create, maintain, and resolve Customer Service issues.
• Maintain an action-driven To Do list and manage it daily.
• Learn procedural, policy, and system changes and adapt to updates.
• Understand productivity standards and time management skills.
• Demonstrate teamwork and contribute value in a collaborative environment.

Skills

Communication

Multi-tasking

Team player

Basic computer skills

Call center experience

Detail-oriented

Tools

My Service Center

Job description

Job Description

We’re looking for bright, energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands-on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!

Pay

Starting at $17.00 an hour, more with experience

Schedule

The first 2 weeks of employment are Monday-Friday, 8:00am-5:00pm for training. Training is paid.( The length of the training class may be adjusted as needed ).Shifts: 8:00am-5:00pm, 9:15am-6:15pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off.

This Is Your Opportunity To

• Apply your communication skills in responding to incoming and outgoing phone calls, pre-and post-delivery calls, and emails
• Use My Service Center to create, maintain, and resolve Customer Service issues
• Maintain an action-driven To Do list and work the list to keep it current daily
• Learn procedural, policy, and system enhancements and adapt to changes as they occur
• Gain understanding of productivity standards and time management skills
• Showcase your ability to perform and provide value in a team environment

Earning Opportunity

• Salary starts at $17.00 per hour, more with experience
• Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.

We Offer

• Paid comprehensive training
• Flexibility to draw pay between pay cycles with our Daily Pay Program
• 401K program with a company match of 4%
• Generous benefits package with premier medical, dental, and vision partners
• Paid time-off includes vacation, sick time, personal days, company holidays
• Ability to advance within the company if desired
• Opportunities to give back to the community
• Substantial associate discount on our quality merchandise
• Bonus program for Team Member Referrals
• Educational financial assistance
• Complimentary health and wellness program

Qualifications

Job Requirements

• Excellent communication and listening skills
• Ability to multi-task within a fast-paced environment
• Self-motivated
• Must work positively in a team environment.
• Ability to professionally interact with customers and other team members
• Basic computer skills, including experience with an automated system
• Detail-oriented
• Must have prior call center experience
• Ability to pass criminal background check, and drug test.

Work Environment

• Office setting, business dress code
• Shifts: 8:00am-5:00pm, 9:15am-6:15pm
• Schedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend off

Physical Demands

• Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential function

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.