Customer Service Representative

Hayden Beverage Company; Boise (ID); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Hayden Beverage Company in Boise, Idaho is hiring a Customer Service Representative to support keg and merchandise sales, answer inquiries by phone and email, and handle operations tasks with accuracy. The role requires compliance with alcohol sale laws and safe handling of inventory.

The position features a Tuesday–Friday 8:30am start and Saturday 10am–2pm shift, offering $17 per hour in a fast-paced beverage distribution environment. Training and advancement opportunities are provided.

Qualifications

• High School diploma or equivalent.
• Demonstrate proficiency in the use of basic office equipment, ten key.
• Demonstrate proficient skills in Microsoft Word, Excel, Outlook, iOS Numbers, iOS Outlook, and iOS Notes.
• Demonstrate proficient skills in organization and time management.
• Demonstrate the ability to maintain professional relationships with internal and external clients while providing high levels of service by communicating clear and timely responses to issues, requests, weekly reports, problems, and regular reporting.
• Demonstrate the ability to successfully function as a member of a team through communication while engaging in self directed resourcefulness and analytical thinking.

Responsibilities

• Keg & Merchandise Sales- Sell kegs and other products to the public and assigned accounts paying attention to focused special items and seasonal offerings. Loading product that has been purchased into customer vehicles safely.
• Customer Service – Answering phone and email inquiries on general Hayden Beverage topics and products.
• Operations Support- Receive, review and input requests for supplier, brand team and sales team requests for samples and credits. Attention to detail and exceptional communication is important and required.
• Law Compliance- Must follow all state and local law requirements for sale of alcoholic beverages. Must be 19 years or older.
• Safety- Perform all duties in a safe manner as defined in the HBC safety policy. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
• Equipment- Operate different kinds of forklifts and electric pallet jacks to move inventory throughout the warehouse. Certification is required.
• Cleanliness- Constantly maintaining a clean and organized work environment including daily and weekly assigned tasks and duties.
• Inventory Control- Manage inventory to ensure product standards are met and inventory controls are followed.
• Cash Handling- Balance of the cash till nightly.
• Additional Duties- Perform other duties and responsibilities as assigned. Duties are subject to change at the discretion of HBC to accommodate the changes and needs of the industry and our customers.

Skills

Customer service

Microsoft Office

Time management

Communication

Phone and email support

Education

High School diploma

Tools

Office equipment

Job description

Job DetailsJob Location: Boise HBC - Boise, ID 83716Position Type: Full TimeSalary Range: $17.00 HourlyCustomer Service Representative | Boise, ID

Join the Northwest’s Best Executing Distributor

Are you looking for a career with a company that invests in your future and is committed to your growth? Start your career in the fast-growing beverage sales distribution with one of the fastest emerging brands at Hayden Beverage.

We are currently hiring an Customer Service Representative for our Boise team.

Compensation: $17 per hour

Schedule: Tuesday through Friday starting at 8:30am, and Saturday from 10am - 2pm.

Essential Duties and Responsibilities

• Keg & Merchandise Sales- Sell kegs and other products to the public and assigned accounts paying attention to focused special items and seasonal offerings. Loading product that has been purchased into customer vehicles safely.
• Customer Service – Answering phone and email inquiries on general Hayden Beverage topics and products.
• Operations Support- Receive, review and input requests for supplier, brand team and sales team requests for samples and credits. Attention to detail and exceptional communication is important and required. Must comply with state and local laws as well as HBC policy. Moving and preparing products for pickup.
• Law Compliance- Must follow all state and local law requirements for sale of alcoholic beverages. Must be 19 years or older.
• Safety- Perform all duties in a safe manner as defined in the HBC safety policy. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
• Equipment- Operate different kinds of forklifts and electric pallet jacks to move inventory throughout the warehouse. Certification is required.
• Cleanliness- Constantly maintaining a clean and organized work environment including daily and weekly assigned tasks and duties.
• Inventory Control- Manage inventory to ensure product standards are met and inventory controls are followed.
• Cash Handling- Balance of the cash till nightly.
• Additional Duties- Perform other duties and responsibilities as assigned. Duties are subject to change at the discretion of HBC to accommodate the changes and needs of the industry and our customers.
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner

QualificationsKnowledge, Skills and Abilities

• High School diploma or equivalent.
• Demonstrate proficiency in the use of basic office equipment, ten key.
• Demonstrate proficient skills in Microsoft Word, Excel, Outlook, iOS Numbers, iOS Outlook, and iOS Notes.
• Demonstrate proficient skills in organization and time management.
• Demonstrate the ability to maintain professional relationships with internal and external clients while providing high levels of service by communicating clear and timely responses to issues, requests, weekly reports, problems, and regular reporting.
• Demonstrate the ability to successfully function as a member of a team through communication while engaging in self directed resourcefulness and analytical thinking.

Essential Physical Abilities

• Sufficient clarity of speech and hearing or other communication capabilities, which permits the employee to discern verbal instructions and communicate effectively with others in person and by telephone.
• Sufficient visual and mental acuity, which permits the employee to comprehend written and verbal work instructions, make determination of necessary actions to take to comply with hygiene and appearance standards for the facility.
• Sufficient visual and manual dexterity, which permits the employee to operate safely in a fast-moving environment.
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate standard office equipment.
• Sufficient body mobility, flexibility, and agility to occasionally lift and carry objects up to 170 pounds, with assistance, up to 24 inches from the ground.
• Sufficient body mobility to climb up and down forklifts and ladders.

Work Environment

Hayden is a hands-on work environment. Regardless of position, no job is beneath any team member and all team members are expected “to get their hands dirty” from time to time. We have two core goals; 1. Best executing distributor in the Northwest of any product and 2. Make our customers more profitable. Four core values guide us to achieving those goals; 1. Professionalism, 2. Respect, 3. We Care, 4. Engagement.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position works in an indoor and outdoor environment which may include exposure to varying temperatures reflective of seasonal weather and other varying conditions.
• The noise level in the work environment is usually moderate to loud due to machinery and equipment operating.
• Dress code requirements are business casual, as applied to all sales and front facing employees.

Diversity creates a healthier atmosphere. Hayden is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at Hayden are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical requirements of the position. The decision on granting reasonable accommodation will be on a case-by-case basis.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.