Customer Service Representative

Bluecross-Blueshield-of-Vermon; Berlin (VT); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Dental coverage

Wellness Program

401(k) with employer match

Life Insurance

Disability Insurance

CTO – 20 days/year + 10 holidays

Job summary

Blue Cross in Berlin, VT seeks a Customer Service Representative to join our world‑class team. The role starts with an 8‑week in‑person training program at our Berlin office, followed by a 2–3 month in‑office period and then a hybrid schedule within 50 miles.

Start pay is $20.50 per hour with bonus opportunities and a strong benefits package. We value attention to detail, clear communication, and the ability to resolve complex issues for our health insurance customers.

Qualifications

• Candidates must demonstrate strong attention to detail and accurate data handling.
• Excellent communication skills for customer interactions and internal coordination.
• Ability to rapidly learn new processes and resolve complex issues.

Responsibilities

• Provide high-quality customer service and resolve intricate issues.
• Communicate clearly with customers and internal teams to ensure satisfaction.
• Complete an 8‑week in-person training in Berlin, VT, then transition to hybrid work.
• Assist customers with health insurance inquiries and account information.

Skills

Attention to detail

Effective communication

Problem solving

Adaptability

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full-Time Berlin, VT, US 1 Attachments

2 days ago Requisition ID: 1624

Blue Cross is hiring Vermonters to join our World Class Customer Service Team!

If you’re looking to start a career in an ever-changing health insurance industry with best-in-class benefits, competitive pay and clear paths for advancement, we want to speak with you about our Customer Service openings. Candidates will combine high attention to detail with the ability to rapidly master new information, communicate effectively, and resolve intricate issues. Our Customer Service positions provide:

Location: This role requires an 8-week in-person training program at our Berlin, Vermont office. Following training, a 2-3 month, full-time in office period is required. Afterward, employees within 50 miles will transition to a hybrid schedule, working from the office on Wednesdays and remotely the remainder of the week.

• Starting pay at $20.50 per hour with multiple promotional opportunities within the first two years.
• Annual corporate incentive bonus program and additional compensation opportunities available throughout the year.
• 8-week paid training on all facets of the health care industry. 8am-4:30pm M-F

This position is eligible for a sign on bonus $250 after 90 days and an additional $250 after 180 days.

Robust benefits package including:

• Dental coverage (free to employees)
• Wellness Program with a $500 year-end incentive
• 401(k) with employer match
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays