Customer Service Representative

Dermatology Arts; Bellevue (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading medical practice in Bellevue, WA is seeking a Customer Service Representative to provide exceptional patient care. The ideal candidate is service-oriented, with strong communication skills, and attention to detail. Responsibilities include checking patients in and out, scheduling, phone management, and payment processing. This full-time entry-level position offers growth opportunities in a friendly environment with a strong emphasis on patient care.

Qualifications

• Prior experience in customer service or eagerness to learn.
• Working knowledge of insurance plans is appreciated.
• Ability to maintain a friendly, personable disposition.

Responsibilities

• Welcoming and checking patients in and out.
• Scheduling and registering patients.
• Attending to phone calls and emails.
• Processing payments.

Skills

Exceptional empathy / communication skills

Strong written and spoken English skills

Strong attention to detail

Organized

Ability to multitask

Education

BA/BS preferred

Job description

Dermatology Arts has been consistently rated the top dermatologist team in Washington State and the Bellevue/Seattle area for over ten years.

We are seeking a professional, highly motivated, service‑oriented, and experience‑driven employee to join our team as a Customer Service Representative in our Bellevue, WA office.

Our recent growth, even post‑COVID, has created an opportunity to expand our team. This position is best suited for an individual who maintains a friendly, personable disposition with a patient‑oriented mindset and can balance several tasks with outstanding attention to detail. We will consider applicants with prior experience, or new to healthcare who are eager to learn.

DUTIES

• Welcoming and checking patients in and out
• Scheduling and registering patients
• Attending to phone calls and emails
• Processing payments
• Detailed documentation
• Inputting and verifying insurance
• Posting and allocating patient and insurance payments
• Managing insurance claims and denials
• Handling billing inquiries via phone and email
• Assisting with monthly statements and follow‑up on unpaid balances
• Supporting front office and general administrative tasks

QUALIFICATIONS

• Exceptional empathy / communication skills
• Strong written and spoken English skills
• BA/BS preferred
• Additional languages appreciated
• Working knowledge of insurance plans also appreciated
• Strong attention to detail
• Organized
• Ability to multitask

Benefits

• 401(k)
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8‑hour shift
• Monday to Friday

Seniority level

• Entry level

Employment type

• Full‑time

Industries

• Medical Practices