Customer Service Representative

The Juris Agency; Bellevue (WA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Hands on Training

Job summary

Katie Kelly State Farm is expanding and we are hiring for a full-time Customer Service Representative to join our team. You will provide exceptional service to clients and new prospects, handle policy change requests, and maintain knowledge of products while answering questions.

Experience in insurance is not required but is a plus as you build relationships and support clients in a fast-paced office environment.

Qualifications

• Professional phone etiquette.
• Great customer service skills.
• Problem-solving capabilities.
• Strong communication skills, both oral and written.
• Be capable of handling customer rejection.

Responsibilities

• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.

Skills

Phone etiquette

Customer service

Problem solving

Communication

Handling rejection

Job description

Job Description

Katie Kelly State Farm is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Retirement Plan
• Mon-Fri Schedule
• Hands on Training

Responsibilities

• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.

Requirements

• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Strong communication skills, both oral and written.
• Be capable of handling customer rejection.