Customer Service Representative

American Welding & Gas; Beaumont (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

American Welding & Gas is seeking a Customer Service Representative in Beaumont, TX. The role involves processing customer orders, addressing inquiries, and providing exceptional customer service. Candidates should have a high school diploma, with at least one year of customer service experience preferred. Strong communication and multitasking skills are essential for this entry-level position.

Qualifications

• Prefer at least one year of Customer Service experience.
• Proficient with Microsoft Outlook and Excel.
• Able to adapt easily to new software.

Responsibilities

• Process incoming calls, faxes, and emails.
• Directly address customer requests and concerns.
• Accurate entry of customer orders.

Skills

Verbal communication

Written communication

Administrative skills

Multitasking

Customer service

Education

HS diploma or GED

Tools

Microsoft Office

Job description

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Coastal Welding Supply/a AWG Company is seeking an experienced Customer Service Representative in our Beaumont, TX location.

Coastal Welding Supply, Inc. was founded in 1963 and has evolved from a single location in Beaumont Texas into a full-service Gulf Coast industrial and specialty gas provider with a focus on the Petrochemical and Metal Fabrication Industry.

Duties & Responsibilities

• Process incoming telephone calls, faxes, emails and provide a variety of services to customers
• Directly address customer requests/concerns for the company and/or efficiently route those inquiries accordingly
• Accurate and efficient entry and distribution of all customer orders
• Daily sales entry
• A/R collection calls
• Propane dispenser fill once properly trained
• Participate in self-directed work team environment
• Additional duties and special research or administrative projects as assigned
  
  

Qualifications & Education Requirements

• HS diploma or GED
• At least one year of Customer Service/Operations Support preferred
• Proficient with Microsoft Office products (specifically Outlook and Excel)
• Adapt easily to new software, multiple information management dashboards
  
  

Preferred Skills

• Pleasant, professional and courteous personality
• Strong administrative skills: organized, efficient and flexible
• Excellent verbal and written communication skills
• Ability to multi-task and work independently to meet deadlines
• Superior focus in an environment of distraction and outstanding "follow-through" skills
  
  

American Welding & Gas an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

American Welding & Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Chemical Manufacturing

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