Customer Service Representative

Batesville Casket Company, LLC; Batesville (IN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Batesville Casket Company, LLC is seeking a customer service associate to answer product questions, enter orders, and provide top-notch support to funeral professionals and families. You will handle inquiries, process orders, and maintain customer records with accuracy.

The role requires good communication, call-center experience, and ability to work in a fast-paced environment, including weekends or holidays if needed. Strong MS Office skills are expected; JDE experience is a plus.

Qualifications

• High school diploma or GED required, or 1-2 years related experience.
• Strong communication skills and customer-service mindset.
• Experience in a call-center environment is preferred.

Responsibilities

• Receive, edit, and process incoming customer orders and correspondence in a timely manner.
• Receive, evaluate, and answer customer inquiries promptly.
• Receive, settle, and follow up on inquiries and complaints to ensure action.
• Maintain accurate customer records and direct relationships with key customers.

Skills

Excellent communicator

Call center experience

Fast-paced environment

Lean concepts

Education

High school diploma or GED

1-2 years related experience

Tools

Microsoft Office Suite

JDE experience

Job description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love.Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.Your Role at Batesville:This position will be responsible for helping our Funeral Directors by answering product questions, entering product orders, and ensuring we provide top notch customer service to our customers.How You’ll be Rewarded:Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.The expected pay for this role is $19.00 - $23.00 per hour. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.Generous 401K Matching ProgramPaid time offOpportunities for development and advancementWhat You'll DoReceive, edit, and process incoming customer orders and correspondence in a timely manner.Receive, evaluate, and answer customer inquiries in a timely manner.Receive, settle, and follow up on customer inquiries and complaints to assure action, as assigned.Maintain accurate customer records.Represent the company to customers and maintain direct, continuing relationships with certain customers.Able to work under indirect supervision. Work performed is somewhat difficult in content but usually limited in responsibility.Other duties may be assigned.What You'll Bring:EducationHigh school diploma or general education degree (GED); or a minimum of 1-2 years related experience and/or training; or equivalent combination of education and experience.Skills/ExperienceExcellent communicatorExperienced in working in a call center environment.Experienced in using Microsoft Office Suite.JDE experience is preferred.The ability to work in a fast-paced environment.The ability to work a variety of schedules including, weekend, evenings, and holidays.Look for areas of improvement through Lean concepts.TravelTravel is not required.Physical DemandsTo perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee's ability to see near and far distances.Notice: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.Join the Batesville family and apply today!Who We Are:A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love. With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:Individual worth and integrityExcellence in executionSpirit of continuous learning and improvementCourageCustomer focus and partnershipWhat Sets Us Apart:Making a difference: Helping families honor the lives of those they love isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.