Customer Service Representative

Cornerstone Capital; Bastrop, Northern (TX, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

401K

Paid Parental Leave

Bonus potential

Job summary

Cornerstone Capital Bancorp, Inc. in Texas seeks a Banking Customer Service Representative to join our branch team.

You’ll be on the front lines delivering exceptional service while supporting commercial lending, mortgage platforms, and a digital deposit bank network across states. You will assist with everyday banking transactions, open new accounts, educate customers on financial products and digital services, and build lasting relationships.

Qualifications

• Superior customer service and problem-solving skills.
• Experience with retail banking transactions and deposits.
• Ability to learn digital banking services.
• Strong attention to detail and accuracy.

Responsibilities

• Deliver excellent customer service in person and by phone.
• Open and maintain consumer deposit accounts.
• Educate customers on digital banking services and products.
• Process account maintenance requests and documentation.
• Balance teller drawer daily and handle cash accurately.
• Ensure compliance with bank policies and regulations.

Skills

Customer service

Cash handling

Verbal and written communication

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Office

Job description

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insuranceplatform-basedfinancial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision, and Convictions statement,Cornerstoneoperates17full-servicebanking locations across major Texas markets andmorethan 150mortgage offices nationwide.The companyhas servednearly700,000customersthrough its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members,Cornerstoneis consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is thehighest-capitalizednew bank in Texas history.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

We are seeking a Banking Customer Service Representative to join our branch team! You'll be on the front lines of delivering exceptional service while working for an innovative community bank with commercial lending expertise, a national mortgage lending platform, and a digital deposit bank serving customers across more than 40 states.

As a Customer Service Representative, you'll play a key role in creating an outstanding customer experience by assisting with everyday banking transactions, opening new accounts, educating customers on financial products and digital banking services, and building lasting relationships. This role combines the responsibilities of both a Personal Banker and Teller, making it ideal for someone who enjoys variety, problem-solving, and helping customers achieve their financial goals.

What you’ll do:

• Deliver exceptional customer service by assisting clients in person and over the phone while creating a welcoming banking experience.
• Build relationships with customers by listening to their needs and identifying appropriate banking products and services.
• Open and maintain consumer deposit accounts, including checking, savings, money market, certificates of deposit, and other retail banking products.
• Recommend banking products and services, including consumer lending and deposit solutions, based on customers' financial goals.
• Assist customers with debit card maintenance, including instant issue card creation, replacements, PIN assistance, and troubleshooting.
• Educate customers on digital banking services, including online banking, mobile banking, and other self-service tools.
• Answer customer questions regarding accounts, products, services, and general banking inquiries.
• Process account maintenance requests, stop payments, account closures, and related documentation.
• Ensure compliance with all bank policies, procedures, and applicable banking regulations.
• Refer complex customer issues to appropriate team members while resolving routine requests independently.
• Process customer transactions accurately and efficiently.
• Balance teller drawer daily while maintaining established cash limits.
• Operate, maintain, and balance cash dispensing equipment and ATMs.
• Research and resolve routine transaction discrepancies.
• Assist with branch operational support and contribute to the overall success of the branch team.

What you’ll need to be successful:

Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications:

• Outstanding customer service skills with a genuine desire to help others.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong organizational, problem-solving, and critical-thinking skills.
• Self-motivated with the ability to work independently and as part of a team.
• Adaptability and willingness to learn new products, services, and technology.
• Intermediate proficiency in Microsoft Excel and Microsoft Office applications.
• Experience opening new accounts and processing retail banking transactions preferred.
• Cash handling experience required.
• Knowledge of retail banking products, consumer lending, and digital banking services preferred.
• Knowledge of bank compliance, laws, and regulations.
• High School Diploma / GED Required
• This position requires 2+ years of experience in banking, financial services, teller operations, personal banking, or a similar customer-facing financial role preferred.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance-based bonus based on position and department.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.