CUSTOMER SERVICE REPRESENTATIVE

Hugg & Hall; Base Line (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Paid Holidays

401k with match

Job summary

Hugg & Hall Equipment Company seeks a Customer Service Representative to join the Accounts Receivables team. You will input invoice data into billing systems, communicate with customers about payments and inquiries, and maintain precise account notes to support timely processing.

The company has a long history in equipment distribution and offers competitive benefits, PTO, holidays, and a 401k with company match. This is an on-site Arkansas position with opportunity for growth.

Qualifications

• Excellent customer service is required.
• Strong communication skills are essential.
• Accounts receivable experience is a plus.
• Ability to organize and prioritize tasks is important.
• Advanced computer skills (Word/Excel/10-key) are required.

Responsibilities

• Input invoice data into various billing systems accurately and within required timeframes.
• Correspond with customers regarding credit card payments, inquiries, disputes, credit policies, balances owed, and invoice copy requests.
• Maintain accurate account notes, including call logs and email correspondence in the systems.

Skills

Excellent Customer Service

Strong Communication Skills

Accounts Receivable Experience

Ability to organize and prioritize

Advanced Computer Skills

Tools

Word

Excel

10-key

Job description

Hugg & Hall Equipment Company is looking for someone with strong communication and organization skills to join our team as a Customer Service Representative. We are a full-service equipment company specializing in industrial and construction equipment since 1956. More information about us can be found below or on our website at www.hugghall.com.

ABOUT THE POSITION

Customer Service Representatives function as part of the Accounts Receivables team and are responsible for inputting invoice data into various billing systems and corresponding with customers.

In this role, you will:

• Input invoice data into various billing systems ensuring that the information is both accurate and processed within the necessary time frame.
• Correspond with customers as it relates to processing credit card payments, account inquiries, disputes, credit policies, balances owed, and fulfilling invoice copy requests.
• Maintain accurate account notes including call logs and email correspondence inputting the information into the proper systems.

COMPENSATION/BENEFITS

• Competitive Compensation
• Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
• Generous PTO Plan
• Paid Holidays
• 401k with company match

REQUIREMENTS

• Advanced Computer Skills with experience in Word, Excel, and 10-key
• Excellent Customer Service
• Strong Communication Skills

SKILLS THAT WILL SET YOU UP FOR SUCCESS MAY INCLUDE:

• Accounts Receivable Experience
• Ability to organize and prioritize tasks

RELATED EXPERIENCE MAY INCLUDE: Accounts Receivable, Customer Service, Collector, Office Assistant, Accounting Assistant, Data Entry Clerk

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS

This position:

• operates in an indoor office environment with a controlled climate.
• requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
• will continuously talk, hear, and read in verbal and written communication and continuously use hands to type
• will occasionally stand, walk, and reach with hands and arms.

ABOUT US:

Hugg & Hall Equipment Company is a full-service equipment dealer headquartered in Little Rock, Arkansas since 1956. With 17 locations across Arkansas, Oklahoma, and Louisiana and further servicing the surrounding states, we strive to equip our customers for success. Through our Sales, Rental, Parts, and Service departments, we offer cutting-edge equipment, world-class service, and an unsurpassed parts inventory. From job sites to warehouses, we provide our customers with all their construction, industrial, aerial, and material handling needs, helping them to minimize downtime and maximize productivity. As an employer of over 800, we are keen on building a team that is safe, productive, honest, dependable, and responsible. If you want to build a career with a company where you are valued and well-trained, join us at Hugg & Hall.

Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.

(Initial hire requires passing of pre-employment background check, drug test, and driving record[for driving roles])