Customer Service Representative

We Insure; Austin (TX); On-site; USD 27,552 - 31,684; Full time

Job summary

We Insure Group is seeking a Customer Experience Specialist to support policyholders, producers, lenders, and partners via inbound calls, chat, and case work in a high-volume environment. You will drive a clear, efficient service experience while handling billing questions, policy changes, and cancellations.

The role requires 1+ year of call center experience, strong communication, and multitasking abilities.

Qualifications

• 1+ year of call center experience required.
• Insurance experience preferred.
• Clear communication skills and attention to detail.

Responsibilities

• Serve as the first point of contact for inbound calls and chat support.
• Handle billing questions, policy changes, and cancellations.
• Navigate multiple carrier systems to resolve requests accurately.
• Work in a high-volume contact center environment across multiple carriers.
• Maintain performance metrics for quality, handle time, and attendance.
• Document all interactions clearly and professionally.
• Support customer retention and identify opportunities to expand coverage.

Skills

Call center experience

Customer service

Clear communication

Multitasking

Attention to detail

Team oriented

Job description

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.

As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by managing inbound calls, chat support, and case work, with occasional outbound follow up. You’ll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment.

• Start Date: September 8, 2026
• Hourly Pay: $20.00-$23.50/hour, based on experience.
• Location: 2010 E 6th St, Austin, TX. This is a full time onsite role if you reside in the greater Austin area.
• Open to remote candidates in Florida.
• Schedule: Full-time, with paid training.
• License: Texas Property and Casualty license preferred. Willingness to obtain required. We Insure covers exam fees for new hires.
• Experience: 1+ year of call center experience required. Insurance experience preferred

What You’ll Do.

• Serve as the first point of contact for inbound calls and chat support
• Handle billing questions, policy changes, and cancellation
• Navigate multiple carrier systems to resolve requests accurately
• Work in a high volume contact center environment across multiple carriers
• Maintain performance metrics for quality, handle time, and attendance
• Document all interactions clearly and professionally
• Support customer retention and identify opportunities to expand coverage

What You’ll Bring.

• 2+ years of customer service experience, including call center experience
• Clear communication skills and attention to detail
• Ability to multitask across systems and platforms
• Reliable, adaptable, and team oriented
• Comfort working in a fast paced, metrics driven environment

Our Values. The We Way.

At We Insure, Group our values shape how we work, how we lead, and how we grow together. They’re more than just words, they guide every interaction, every decision, and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust