Customer Service Representative

Mazzella; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team-Oriented Environment

Work-Life Balance

Growth and Development

Market-Competitive Salaries

Comprehensive Benefits

Free Teledoc Visits

Job summary

New Tech Machinery (NTM) is seeking a Customer Service Representative to be the primary internal customer facing member of the service team in Aurora, CO. You will handle calls and web requests for parts and service, open cases, prepare quotes and sales orders, and perform essential clerical duties.

The role requires strong communication skills, CRM/case management experience, and solid PC literacy. A high school diploma or GED is preferred, with tech/military experience a plus.

Qualifications

• High school diploma or GED preferred, technical school or military experience a plus.
• Experience with CRM and case management systems preferred.
• Solid written and verbal communication skills.
• Overall PC literacy (Microsoft Office) required.

Responsibilities

• Answer incoming calls and web requests for parts and service; direct calls to service technicians.
• Open service cases, prepare quotes and sales orders.
• Clerical work: recording order information, digitalizing paperwork, filing.
• Support the service and sales team and manage customer relations.
• Ensure safety and adherence to NTM Core Values.

Job description

Position Summary

The Customer Service Representative is the primary internal customer facing representative of the NTM service team. Perform various customer service activities including answering incoming calls and web requests for parts and service, direct calls to service technicians, open service cases, prepare quotes, sales orders, and duties as needed.

Brief Description

The Customer Service Representative is the primary internal customer facing representative of the NTM service team. Perform various customer service activities including answering incoming calls and web requests for parts and service, direct calls to service technicians, open service cases, prepare quotes, sales orders, and duties as needed.

Job Duties

• All NTM stakeholder, employees, and customers, are safe
• Answering calls and working with customers to direct them to the correct department.
• Communicate directly with customers via phone and email.
• Support the service and sales team.
• Clerical work including recording order information, digitalizing paperwork, and filing.
• Uses NTM Business System, CRM, and Cases to prepare manage customer relations ships and customer service issues
• Other duties as assigned

Education

A high school diploma or GED preferred, technical school or military experience a plus.

Experience & Skills

• Proven ability to work directly with customer to solve their problems and to be paid for the work
• Must be a team player able to effectively work at all levels of an organization
• Must be highly reliable, trustworthy, honest, and commitment oriented
• Experience with CRM and case management systems preferred
• Requires solid written and verbal communication skills
• Overall PC literacy (Microsoft Office) is required
• Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks
• Must successfully complete a criminal background check, physical, drug screen and E-verify

Summary

NTM Core Values

• Hungry – want to win! Industrious; ambitious
• Humble – understand your strengths & weaknesses; values others; good with people
• Committed – to the team, yourself, and the company with an infections attitude

Why Join New Tech Machinery?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

EOE/Drug Free Workplace