Customer Service Representative

Terrestris LLC; Asheville (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health and life insurance

Disability benefits

Paid leave

Professional development programs

Tuition assistance

Job summary

A customer service-focused organization in Asheville, NC, seeks a Customer Service Representative to assist with disaster recovery efforts. Responsibilities include providing information to visitors and managing inquiries professionally. Ideal candidates have strong communication skills and previous customer service experience. This role offers competitive benefits including health, retirement, and tuition assistance.

Qualifications

• Authorization to work in the U.S. permanently, without sponsorship.
• Previous experience in customer service or administrative support.
• Ability to learn and apply Forest Service policies.

Responsibilities

• Assist visitors with questions on recovery efforts.
• Provide accurate information on disaster recovery operations.
• Maintain logs of inquiries and track resolutions.

Skills

Customer service experience

Strong communication skills

Proficiency in Microsoft Office Suite

Interpersonal skills

Organization and reliability

Job description

Overview

Customer Service Representative to provide customer service duties at the National Forests in North Carolina Supervisors Office in support of disaster recovery efforts from Hurricane Helene within North Carolina’s National Forests.

Responsibilities

• Greet and assist visitors, callers, and community members with questions regarding recovery efforts, forest access, closures, permits, and available resources.
• Provide accurate, up-to-date information on disaster recovery operations, programs, and assistance opportunities.
• Direct inquiries to appropriate Forest Service staff or recovery team members.
• Assist with the preparation and distribution of outreach materials, fact sheets, and public notices.
• Maintain logs of inquiries, complaints, and requests for service; track resolution and follow up as needed.
• Support coordination with partner agencies, contractors, and local communities involved in recovery.
• Assist with scheduling, records management, and general administrative duties for the Supervisor’s Office during recovery operations.
• Ensure customer interactions are handled with professionalism, empathy, and cultural sensitivity, especially for impacted communities.

Qualifications

• Authorization to work in the U.S. permanently, without sponsorship.
• Previous experience in customer service, public engagement, or administrative support.
• Strong communication (verbal and written) and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Ability to quickly learn and apply Forest Service policies, procedures, and recovery-related information.
• Excellent reading comprehension skills.
• Organization, Initiative, Reliability, Professional Personal Presentation, and Attention to detail with timelines and data management.

Benefits

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

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