Customer Service Representative

Planet Fitness - PF Baseline Fitness; Arvada (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Flexible schedule

Free food & snacks

Tuition assistance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create an exceptional member experience and drive new member sales. You will greet guests, assist with tours, sign-ups, and inquiries while maintaining a welcoming club environment.

Responsibilities include front desk duties, member account updates, and escalating complex issues to the Club Manager or Team Lead. This role emphasizes excellent communication and a friendly, professional attitude with customers.

Qualifications

• Honesty and integrity are essential for trust with members.
• Strong customer service skills to greet and assist guests.
• Basic computer skills for sign-ins and member records.

Responsibilities

• Greet and assist potential members, ensuring a positive experience.
• Handle front desk tasks: answer calls, take information for tours, assist with check-ins and sign-ups.
• Address member questions and forward to Club Manager or team leads when needed.
• Maintain cleanliness and organization of the club environment.

Skills

Honesty and work ethic

Strong customer service

Basic computer skills

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Employee discounts
• Flexible schedule
• Free food & snacks
• Tuition assistance

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness