Customer Service Representative - Flexible Scheduling

Planet Fitness - PF Baseline Fitness; Fargo (ND); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Flexible schedule

Free membership for self and one family member

Training & development

Training & development

Wellness resources

Free membership for self and family

Job summary

A leading fitness brand in Fargo is seeking a Customer Service Representative to enhance member experience and drive sales. You will greet and assist potential members, handle front desk tasks including phone calls, and resolve member service issues. Ideal candidates possess strong customer service skills, a good work ethic, and basic computer knowledge. This role offers flexible scheduling and health benefits.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and a good work ethic.

Responsibilities

• Greet potential members and provide great customer experience.
• Handle front desk tasks like answering phone calls and assisting member check-ins.
• Facilitate member service issues and questions.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service skills

Problem solving

Communication

Listening

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet/meet potential members, providing a great customer experience.

Handle front desk related tasks: answering phone calls in a polite and friendly manner, taking info calls and tours, assisting in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.

Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits (Additional)

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness