Customer Service Representative

Talentify; Fargo (ND); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedule

Training & development

Health, Dental and Vision Insurance

Free Membership

Employee Appreciation Program

Advancement Opportunities

Job summary

Join Talentify as a Customer Service Representative. You will play a crucial role in new member sales and ensure a positive experience for all members and guests. Your responsibilities include greeting visitors, answering phone calls, and handling member check-ins and account updates.

Maintain club cleanliness and assist with resolving member inquiries effectively. This position offers a flexible schedule and opportunities for personal growth within the organization.

Qualifications

• Honesty and good work ethic required.
• Must possess strong customer service skills.
• Basic computer proficiency is necessary.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and assist with member check-ins.
• Facilitate member service issues as needed.
• Help maintain the cleanliness of the club.

Skills

Customer service skills

Active listening

Problem solving

Computer proficiency

Job description

Benefits:

• Flexible schedule
• Training & development

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• · Greet/meet potential members, providing a great customer experience.
• · Handle front desk related tasks:
  • o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • o Taking info calls and tours
  • o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• · Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• · Honesty and good work ethic
• · Strong customer service skills
• · Basic computer proficiency

Physical Demands

• · Standing and walking at least 75% of the shift
• · Talking in person or on the phone at least 75% of the shift
• · Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• · Dollars for Scholars Program
• · Employee Appreciation Program
• · Free Membership for self and one family member or friend
• · Team Member Support Team
• · Health, Dental and Vision Insurance
• · Critical Illness Insurance
• · Short Term Disability Insurance
• · Accident Insurance
• · Voluntary Life Insurance
• · Pet Insurance
• HSA
  - Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness