Customer Service Representative

TRI-STATE ENTERPRISES, INC.; Arlington (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off (PTO)

Employee discount program

Flexible Spending Accounts

Short-Term Disability (STD)

Job summary

Driven Distribution Group, a leading automotive aftermarket distributor, is seeking a Customer Service Representative to handle orders, inquiries, and returns, supporting sales and operations.

In this fast-paced, team-oriented role, you will process orders, provide product information, coordinate with warehouse and shipping, and maintain CRM records while building strong customer relationships.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in automotive aftermarket, distribution, or retail parts.
• Proficiency with computer systems, including order entry, CRM, and Microsoft Office.
• Ability to work in a fast-paced, team-oriented environment.
• Bilingual skills a plus.
• Experience with ERP or order management systems.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, or email.
• Accurately process customer orders in the company system.
• Provide product information, pricing, and availability details to customers.
• Handle returns, warranties, and complaints according to company policies.
• Coordinate with warehouse and shipping teams to ensure timely deliveries.
• Support outside sales representatives with customer needs and account management.
• Maintain up-to-date and accurate customer records in the CRM system.
• Build and maintain strong customer relationships to promote repeat business.
• Stay informed about product lines, promotions, and industry trends.

Skills

Customer service

CRM software

MS Office

Order entry

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ERP systems

Order management

Job description

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do.

Position Summary

The Customer Service Representative is responsible for providing exceptional service to our customers by handling orders, inquiries, complaints, and returns in a professional and efficient manner. This role supports sales and operational goals by ensuring customer satisfaction and fostering strong relationships within the automotive aftermarket industry.

Key Responsibilities

Respond promptly and courteously to customer inquiries via phone, or email

Accurately process customer orders in the company system

Provide product information, pricing, and availability details to customers

Handle returns, warranties, and complaints according to company policies

Coordinate with warehouse and shipping teams to ensure timely deliveries

Support outside sales representatives with customer needs and account management

Maintain up-to-date and accurate customer records in the CRM system

Build and maintain strong customer relationships to promote repeat business

Stay informed about product lines, promotions, and industry trends

Perform other duties as assigned

Required Qualifications

High school diploma or equivalent

1+ year of customer service experience, ideally in automotive aftermarket, distribution, or retail parts

Proven communication and problem-solving skills

Proficiency with computer systems, including order entry, CRM, and Microsoft Office

Ability to work in a fast-paced, team-oriented environment

Preferred Qualifications

Knowledge of automotive parts or industry terminology

Experience with ERP or order management systems

Bilingual skills a plus

Core Competencies

Customer Focus

Communication

Problem Solving

Teamwork and Collaboration

Attention to Detail

Initiative

Work Environment and Physical Demands

Office, Call center environment

Ability to sit or stand for extended periods

May occasionally lift or carry up to 10 lbs. when assisting with parts or samples

Additional Requirements

Candidates must meet employment eligibility requirements as established by U.S. federal law.

Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:

Health, dental, and vision insurance

Flexible Spending Accounts

Basic Life and Accidental Death & Dismemberment (AD&D) Insurance

Voluntary Life and AD&D Insurance

Short-Term Disability (STD)

Voluntary Benefits

Employee Assistance Program

Employee Referral Program

401(k) with company match

Paid time off (PTO), sick leave, and holidays

Safety shoe reimbursement program

Employee discount program for auto parts

Reasonable Accommodations
Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Other Duties

This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws.

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.