Customer Service Representative

Insight Global; Arden Hills (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking a detail-oriented professional to provide operational, administrative, and customer service support. You will partner with cross-functional teams to ensure timely execution of customer notifications, product returns, and regulatory activities.

Responsibilities include responding to inquiries, managing shipments and returns, maintaining records, and generating ERP reports to support decision-making. Strong MS Office and ERP experience preferred.

Qualifications

• High School diploma or equivalent.
• 2 years of related customer service, administrative, or operations experience.
• ERP or regulated‑industry experience preferred. Proficient with MS Office Suite.
• Experience pulling reports from ERP systems and preparing material for others to review.

Responsibilities

• Provide operational, administrative, and customer service support by partnering with cross-functional teams to ensure timely and accurate execution of customer notifications, product returns, and regulatory activities.
• Respond to customer inquiries, manage shipment and return processes, maintain Field Action records, generate ERP reports, and organize customer and product data to support decision-making.

Skills

Customer service

Administrative experience

Operations experience

Education

High School diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Job Description

This person will be responsible for providing operational, administrative, and customer service support by partnering with cross-functional teams to ensure timely and accurate execution of customer notifications, product returns, and regulatory activities. Responsibilities include responding to customer inquiries, managing shipment and return processes, maintaining Field Action records, generating ERP reports, and organizing customer and product data to support decision-making.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• High School diploma or equivalent

• 2 years of related customer service, administrative, or operations experience

• ERP or regulated‑industry experience preferred. - Proficient with MS Office Suite

• Experience pulling reports from ERP systems and preparing material for others to review